Daniel Martinez
Contact Center Specialist
Tegucigalpa,FM
Summary
References:
Alana Mazier: 504+ 9794-4972
Jose Perez: 504+ 9509-9427
Eduardo: 504+ 3160-8456
Overview
2
2
years of professional experience
Work History
Results CX
Customer Service Rep
11.2023 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Sales Agent
StarTek
05.2023 - 09.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Customer Service Agent
24/7 Intouch
10.2022 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Education
Bachelor of Science -
Instituto Cerro De Plata
Carretera Santa Lucia 05.2001 -
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Computer Skills
- Customer Service
- Problem-Solving
- Team Management
Timeline
Results CX
Customer Service Rep
11.2023 - 04.2024
Sales Agent
StarTek
05.2023 - 09.2023
Customer Service Agent
24/7 Intouch
10.2022 - 12.2022
Bachelor of Science -
Instituto Cerro De Plata
05.2001 -