Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Martinez

Daniel Martinez

Contact Center Specialist
Tegucigalpa,FM

Summary

References:

Alana Mazier: 504+ 9794-4972

Jose Perez: 504+ 9509-9427

Eduardo: 504+ 3160-8456



Overview

2
2
years of professional experience

Work History

Results CX

Customer Service Rep
11.2023 - 04.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Sales Agent

StarTek
05.2023 - 09.2023
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Increased sales revenue by consistently meeting and exceeding sales targets.

Customer Service Agent

24/7 Intouch
10.2022 - 12.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.

Education

Bachelor of Science -

Instituto Cerro De Plata
Carretera Santa Lucia
05.2001 -

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Computer Skills
  • Customer Service
  • Problem-Solving
  • Team Management

Timeline

Results CX

Customer Service Rep
11.2023 - 04.2024

Sales Agent

StarTek
05.2023 - 09.2023

Customer Service Agent

24/7 Intouch
10.2022 - 12.2022

Bachelor of Science -

Instituto Cerro De Plata
05.2001 -

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Daniel MartinezContact Center Specialist