Summary

Overview

Work History

Education

Skills

Languages

References

Timeline

Daniel Godoy

Tegucigalpa,Honduras

Summary

Skilled worker that has expertise in different areas of the call center industry such as technology, telehealth, customer support, website management, etc. Additionally, qualified for interpretation services from Spanish to English.

Overview

9

9

years of professional experience

12

12

years of post-secondary education

Work History

Spanish Interpreter

Lionbridge

Tegucigalpa, Departamento de Francisco Morazan

1 2024 - Current

Spanish interpreter for Lionbridge
Handle a variety of different calls, from medical visits, social services applications, customer service areas, insurane claims, legal calls, etc.

Remote Agent

5ca

Tegucigalpa, Departamento de Francisco Morazan

07.2023 - 01.2024

Remote agent for Epic Games, handled tickets on a daily basis troubleshooting different issues like compromised accounts, connectivity issues, login issues, etc.

Customer Service Representative

BentoBox (Partner Hero)

Tegucigalpa, Departamento de Francisco Morazan

12.2021 - 03.2023

Customer service and technical support agent for BentoBox
Bentobox offers website launching services, I provided technical support to update menu files, add embedded codes, edit text fields on the website, etc
Customer support service offered as well for issues related to accounts, subscriptions, billing, etc.

Customer Service Representative

Knoah Solutions

Tegucigalpa, Departamento de Francisco Morazan

02.2020 - 12.2021

Customer service and technical support agent for Google Nest
Provide assistance and support with several devices like thermostats, cameras and doorbells along with account issues
Dispatcher for Convoy, received calls (average of 100 per day) from truckers interested in moving truck loads, I provided ALL details including location, directions and distance from point A to point B, weight, content, and duration of trips, along more details.

Customer Service Representative

Google Nest (Knoah Solutions)

Tegucigalpa, Departamento de Francisco Morazan

06.2019 - 11.2019

Customer service and technical support agent for Google Nest
Provided assistance and support with devices like smart locks and security systems (alarm systems) along with account issues.

Customer Service Representative

Rosetta Stone (Knoah Solutions)

Tegucigalpa, Departamento de Francisco Morazan

02.2017 - 06.2017

Customer service and technical support agent for Rosetta Stone
Provided assistance and support with the different programs that Rosetta Stone offered at the time including digital and disc versions of their learning program, also provided assistance with account and billing issues.

Call Center Representative

Dental Monitoring

Tegucigalpa, Departamento de Francisco Morazan

01.2016 - 12.2016

Call center support specialist
Call center agent in charge of calling a list of patients for a specific list of doctors to remind to take a quick scan by using the Dental Monitoring app
Additionally, review patient's scan status and register the interaction on the dashboard, as well as sending app activation links.

Education

Bachelor of Science - Bachelor of Science And Arts, Compl

Elvel School

Tegucigalpa, FM

01.2002 - 01.2014

Skills

Fast learner

Adaptability

Resourcefulness

Multitasker

Independent

Expert troubleshooter

Languages

English

Spanish

References

Marco Fajardo, Med student at Catholic University (UNICAH), +50496825512

Timeline

Remote Agent

5ca

07.2023 - 01.2024

Customer Service Representative

BentoBox (Partner Hero)

12.2021 - 03.2023

Customer Service Representative

Knoah Solutions

02.2020 - 12.2021

Customer Service Representative

Google Nest (Knoah Solutions)

06.2019 - 11.2019

Customer Service Representative

Rosetta Stone (Knoah Solutions)

02.2017 - 06.2017

Call Center Representative

Dental Monitoring

01.2016 - 12.2016

Bachelor of Science - Bachelor of Science And Arts, Compl

Elvel School

01.2002 - 01.2014

Spanish Interpreter

Lionbridge

1 2024 - Current