Daniel Gamero
Customer Service And Medical Claims Expert
Tegucigalpa,FM
Summary
Adept at transforming customer challenges into triumphs, I leveraged my problem-solving and active listening skills at ResultsCX to enhance client satisfaction and loyalty. Recognized for exceeding performance metrics, I also mentored new hires, showcasing adaptability and a commitment to excellence. My proficiency in CRM software and dedication to service excellence drove significant improvements in customer experience.
Knowledgeable and dedicated customer service professional with extensive experience in Healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Representative
ResultsCX
06.2022 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Experience in medical claims and medical authorizations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
Education
High School Diploma -
DelCampo School
Tegucigalpa, Honduras 05.2001 -
Bachelor of Science -
DelCampo School
Tegucigalpa, Honduras 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Complaint resolution
Time management
Computer proficiency
CRM software proficiency
Order processing
Payment processing
Timeline
Customer Service Representative
ResultsCX
06.2022 - 12.2024
High School Diploma -
DelCampo School
05.2001 -
Bachelor of Science -
DelCampo School
05.2001 -
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