Strong leader and problem-solver. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Hi, I’m
Damaris Zuniga
Tegucigalpa,Francisco Morazanán
Summary
Overview
6
years of professional experience
Work History
PartnerHero
Customer Service Specialist
01.2023 - Current
Job overview
- Efficiently resolved customer inquiries, maintained clear and professional communication with clients, and acquired and maintained in-depth knowledge of Grow Therapy products and services.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
Intouch CX
Medical interpreter
06.2021 - 06.2022
Job overview
- Facilitated clear and accurate communication between healthcare providers and non-English speaking patients, demonstrated cultural sensitivity, and proficiency in medical terminology.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Verified understood medical information for patients by simplifying any jargon.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
- Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.
IHSS
Nurse
01.2018 - 11.2020
Job overview
- Assessing patients' health conditions, administering medications, collaborating with healthcare teams to develop and implement care plans, and educating patients and their families about health management.
- Ensure the comfort and well-being of patients while advocating for their needs and rights. With strong communication, critical thinking, and organizational skills, strive to deliver high-quality care that promotes optimal patient outcomes and fosters a supportive healing environment.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
Education
CEFCASATegucigalpa Honduras
Nursery from Health Care
12.2017
University Overview
Guring this periodq I gained extensive experience in nursery operationsq focusing on plant careq inventory managementq and customer service. My responsibilities included maintaining plant healthq providing topDnotch customer supportq and contributing to the overall success of the nursery.
Skills
- Ability to Multitask
- Problem Solving
- Ability to Work in a Team
- Fast Learner
- Communication
- Leadership
- Highly responsible and reliable
- Ability to Work Under Pressure
- Adaptability
- Communication Skills
- Microsoft Excel
- Microsoft Ofwce
- Customer Service
- Medical Interpreter
- Good communication skills
- Report Generation
- Problem-solving abilities
- Critical Thinking
Details
Details
Tegucigalpa, HondurasPersonal Information
Personal Information
Title: CUSTOMER SUPPORT REPRESENTATIVELanguages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Elementary (A2)
Italian
Intermediate (B1)
Timeline
Customer Service Specialist
PartnerHero
01.2023 - Current
Medical interpreter
Intouch CX
06.2021 - 06.2022
Nurse
IHSS
01.2018 - 11.2020
CEFCASA
Nursery from Health Care
Similar Profiles
Elena Carolina Valencia CalderonElena Carolina Valencia Calderon
Team Leader at PartnerheroTeam Leader at Partnerhero
Cainaan BrewerCainaan Brewer
Team Manager at PartnerHeroTeam Manager at PartnerHero
Chloe CaldwellChloe Caldwell
Customer Support Supervisor at PartnerheroCustomer Support Supervisor at Partnerhero
Amanda HamiltonAmanda Hamilton
Remote Chat & Email Support Specialist at PartnerHeroRemote Chat & Email Support Specialist at PartnerHero
Nancy JuarezNancy Juarez
Impulsadora at Corporacion DinantImpulsadora at Corporacion Dinant