Daisy Mejia
Accoutant
San Pedro Sula,CR
Summary
Highly organized and detail-oriented professional with a strong track record of meeting deadlines and delivering accurate, high-quality work in fast-paced environments. Experienced in working with multiple dental practices to review patient transaction histories and create custom financial reports used to compensate providers based on production or collections—depending on each office’s needs. These reports also provided valuable insights into the financial growth of each practice. Known for being a reliable team player with a strong work ethic, a problem-solving mindset, and a passion for helping businesses run more efficiently and effectively.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Technical Support Representative
ITEL
San Pedro Sula, Departamento de Cortes
01.2024 - Current
- Delivered exceptional customer service by promptly addressing concerns and clearly explaining technical solutions, leading to increased customer satisfaction.
- Resolved complex technical issues using effective troubleshooting methods, significantly improving the overall user experience.
- Handled challenging customer situations with professionalism and empathy, often transforming negative interactions into positive outcomes.
- Reviewed patient transaction histories and created customized financial reports for multiple dental practices, helping allocate provider compensation based on production or collections per office preference. These reports improved financial transparency and contributed to a 15% increase in practice revenue tracking efficiency.
- Demonstrated leadership by mentoring new agents, providing hands-on training and support to ensure consistent service quality. This proactive guidance helped reduce customer complaints and significantly lowered the number of negative reviews.
Education
Certificate - UX/UI DESAROLLO WEB
NEXT U
ADVANCED ENGLISH CERTIFICATE -
ACADEMIA EUROPEA
High School Diploma -
INSTITUTO TECNOLÓGICO SANTO TOMAS
11.2022 - 11.2022
Accounting And Finance
CEUTEC
Skills
Active listening
Account management
Detail oriented
undefinedTimeline
Technical Support Representative
ITEL
01.2024 - Current
High School Diploma -
INSTITUTO TECNOLÓGICO SANTO TOMAS
11.2022 - 11.2022
Certificate - UX/UI DESAROLLO WEB
NEXT U
ADVANCED ENGLISH CERTIFICATE -
ACADEMIA EUROPEA
Accounting And Finance
CEUTEC
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