Cyugan Marina Hung Henriquez
Administration
Honduras
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
19
19
years of professional experience
Work History
Operations Manager
Restaurante La Marquesa
01.2025 - 10.2025
- Streamlined operational processes to enhance efficiency and reduce waste.
- Led cross-functional teams in implementing new inventory management systems.
- Developed training programs to improve staff performance and service quality.
- Coordinated scheduling and staffing to ensure optimal coverage during peak hours.
- Managed vendor relationships to secure high-quality ingredients at competitive prices.
- Decrease 10% of internal cost
Bilingual operation supervisor
Teleperformance
02.2024 - 02.2025
- Led team in implementing process improvements, enhancing operational efficiency and customer satisfaction.
- Managed escalated customer inquiries, resolving issues effectively while maintaining satisfaction levels.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Developed scheduling strategies to optimize workforce utilization and meet service level agreements.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Operational Manager
Sol en Salsa
11.2020 - 07.2023
- Streamlined operational processes to enhance efficiency and reduce costs.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Coordinated cross-functional teams to achieve operational goals and drive improvements.
- Analyzed operational data to identify trends and recommend strategic adjustments.
- Improved team productivity through effective communication, training, and performance evaluations.
Collections Agent
Econo Rent a Car
03.2019 - 11.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Food and Beverage Manager
Hotel Marriott Tegucigalpa
11.2017 - 06.2018
- Oversaw daily operations of food and beverage departments, ensuring quality service and guest satisfaction.
- Developed and implemented training programs for staff to enhance service standards and efficiency.
- Managed inventory control processes, optimizing stock levels and reducing waste across all outlets.
Teacher
UNITEC
03.2016 - 06.2018
- Developed engaging educational programs to enhance visitor experience and understanding of exhibits.
- Assessed student performance through various evaluation methods, providing constructive feedback for improvement.
- Organized professional development workshops, promoting continuous growth among faculty members.
- Facilitated guided tours, delivering informative presentations to diverse audiences.
Quality Assurance Supervisor
LL Contact Center
10.2014 - 05.2015
- Conducted regular audits to ensure adherence to quality protocols and operational efficiency.
- Analyzed performance data to identify trends and recommend strategic improvements for service delivery.
- Mentored junior staff, fostering skills in quality assessment and problem-solving techniques.
- Led quality assurance team in implementing process improvements and best practices.
- Developed training materials to enhance staff understanding of quality standards and compliance.
Sales and Service Manager
Proyecto DIAL
12.2009 - 02.2014
- Led sales team to exceed quarterly targets through strategic planning and performance tracking.
- Developed and implemented training programs for new sales representatives, enhancing product knowledge and sales techniques.
- Cultivated relationships with key clients, ensuring high levels of satisfaction and repeat business.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Call center Supervisor
DHL Honduras
08.2006 - 11.2009
- Supervised daily operations, ensuring adherence to customer service standards and company policies.
- Trained and mentored staff on effective communication techniques and problem-solving strategies.
- Resolved escalated customer issues, providing solutions that aligned with company protocols.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
Education
Bachelor of Administration - Administración de Empresas
La Universidad Tecnológica De Honduras (UTH)
11-2010
High School Diploma - Administración de Empresas
Instituto Tecnológico De Administración De Empresas I.N.T.A.E.
01.2004
Skills
- Operational efficiency
- Staff training
- Inventory management
- Vendor negotiation
- Customer satisfaction
- Quality assurance
- Complaint resolution
- Team leadership
LANGUAGE SKILLS
Spanish
Native or Bilingual
English
Professional Working
Timeline
Operations Manager
Restaurante La Marquesa
01.2025 - 10.2025
Bilingual operation supervisor
Teleperformance
02.2024 - 02.2025
Operational Manager
Sol en Salsa
11.2020 - 07.2023
Collections Agent
Econo Rent a Car
03.2019 - 11.2020
Food and Beverage Manager
Hotel Marriott Tegucigalpa
11.2017 - 06.2018
Teacher
UNITEC
03.2016 - 06.2018
Quality Assurance Supervisor
LL Contact Center
10.2014 - 05.2015
Sales and Service Manager
Proyecto DIAL
12.2009 - 02.2014
Call center Supervisor
DHL Honduras
08.2006 - 11.2009
Bachelor of Administration - Administración de Empresas
La Universidad Tecnológica De Honduras (UTH)
High School Diploma - Administración de Empresas
Instituto Tecnológico De Administración De Empresas I.N.T.A.E.