Excel
Cristofer Peralta
Accounting Intern
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Operation Supervisor
Outsourcing Management S.A Itel/ Walmart
01.2022 - 07.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Drove performance, relying on monthly action plans, to ensure client expectations are met.
- Provide immediate feedback and coaching whenever it requires to set expectations and be aligned, looking for long-term consistency.
Customer Service Representative/Email and Chat
Startek/Amazon
01.2020 - 12.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative/Technical Support Specialist
Concentrix/Comcast
08.2019 - 01.2020
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
- Activate and deactivate customer's equipment.
- Set appointments for internet and TV service outages.
- Followed troubleshooting procedures to ensure the customer was having the best experience and advantage of the service.
Education
Accounting Intern - Accounting
Ceutec
San Pedro Sula, Honduras 05.2001 -
Bachelor of Science -
Shady Bilingual School
San Pedro Sula, Honduras 05.2001 -
Skills
Operations Management
Customer Relations
Performance monitoring
Staff Supervision
Employee Development
Active Listening
Problem-solving abilities
Customer Service
Software
Microsoft Word
Microsoft Point
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Operation Supervisor
Outsourcing Management S.A Itel/ Walmart
01.2022 - 07.2024
Customer Service Representative/Email and Chat
Startek/Amazon
01.2020 - 12.2021
Customer Service Representative/Technical Support Specialist
Concentrix/Comcast
08.2019 - 01.2020
Accounting Intern - Accounting
Ceutec
05.2001 -
Bachelor of Science -
Shady Bilingual School
05.2001 -