Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristina Isabel Simon Rivera

Customer Support/ Admin Support
Tegucigalpa

Summary

Bilingual Administrative Manager, Educator, and Medical Interpreter with over a decade of experience in real estate, education, and healthcare settings. Known for her calm demeanor, organizational strength, and ability to connect across cultures. Adept at facilitating clear communication, managing operations, and delivering excellent service. Fluent in Spanish and English, with foundational knowledge of Italian.

Focused Customer Support Repwith experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.

Overview

18
18
years of professional experience
21
21
years of post-secondary education
3
3
Languages

Work History

Administrative Manager

Bienes y Raíces del Golfo
2009.09 - Current
  • Company Overview: Family Real Estate Business
  • Lead day-to-day real estate operations, managing budgets, contracts, and client portfolios
  • Provide high-touch customer service for property buyers, renters, and investors
  • Streamline financial reporting and administrative workflows
  • Family Real Estate Business

Medical Interpreter (Spanish-English)

Teleperformance
2021.06 - 2022.12
  • Company Overview: Remote / Telehealth Setting
  • Interpreted medical consultations between Spanish-speaking patients and English-speaking healthcare providers
  • Maintained confidentiality in full compliance with HIPAA regulations
  • Delivered real-time translation for physical exams, mental health sessions, and urgent care visits
  • Clarified complex medical terminology to ensure accurate understanding for both patients and providers
  • Maintained professionalism, neutrality, and compassion during sensitive and high-stakes situations
  • Remote / Telehealth Setting

English Language Instructor

INFOP
2017.08 - 2018.11
  • Company Overview: Instituto Nacional de Formación Profesional
  • Delivered dynamic English classes to adult learners in vocational programs
  • Developed customized lesson plans, integrating real-world scenarios and business communication
  • Facilitated interactive language labs and assessments to track progress
  • Promoted bilingualism for enhanced employment opportunities
  • Instituto Nacional de Formación Profesional

Program Director & Lead Educator

Fastrackids
2011.10 - 2013.05
  • Company Overview: Family-Owned Early Education Center
  • Managed center operations, curriculum planning, and staff supervision
  • Taught early childhood programs focused on creativity, critical thinking, and bilingual literacy
  • Designed parent engagement strategies and workshops
  • Fostered a nurturing environment for developmental milestones
  • Family-Owned Early Education Center

Early Childhood English Teacher

CEN
2007.05 - 2008.05
  • Company Overview: Child Stimulation and Development Center
  • Introduced English immersion to preschool-age children
  • Utilized interactive storytelling, music, and games to encourage language acquisition
  • Collaborated with speech therapists and educational staff on child development plans
  • Child Stimulation and Development Center

Education

Bachelor's Degree - Tourism Business Administration

Universidad José Cecilio del Valle
2005.01 - 2010.01

High School Diploma - Science & Humanities Track

American School of Tegucigalpa
1998.01 - 2004.01

Elementary & Preschool Education - undefined

American School of Tegucigalpa
1988.01 - 1998.01

Skills

Operations & Office Management

Bilingual Curriculum Design

Customer Relations & Client Service

Financial Oversight & Budgeting

Timeline

Medical Interpreter (Spanish-English)

Teleperformance
2021.06 - 2022.12

English Language Instructor

INFOP
2017.08 - 2018.11

Program Director & Lead Educator

Fastrackids
2011.10 - 2013.05

Administrative Manager

Bienes y Raíces del Golfo
2009.09 - Current

Early Childhood English Teacher

CEN
2007.05 - 2008.05

Bachelor's Degree - Tourism Business Administration

Universidad José Cecilio del Valle
2005.01 - 2010.01

High School Diploma - Science & Humanities Track

American School of Tegucigalpa
1998.01 - 2004.01

Elementary & Preschool Education - undefined

American School of Tegucigalpa
1988.01 - 1998.01
Cristina Isabel Simon RiveraCustomer Support/ Admin Support