Cresly Claribell Vasquez Hernandez
El Progreso,YO
Summary
I am a single mom, a very loyal, responsible, tolerant, patient, honest, and kind person. I have good retention, and adaptability to change and I am a fast learner, I am used to working under pressure, and I like to share my points of view, I like to help other people, I like to work in a team, I always try to give 100% in everything I do.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Care Solace
01.2023 - 01.2024
- Working as customer care companion, seeking for providers, verifying the client details, insurance and providers availability. Setting up an appointments for mental health care service.
Customer service representative
Allied Global
01.2013 - 01.2023
- Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organization and its customers
- They manage data regarding customer satisfaction and report it
- Allied Global was my first school in the call center industry
- I work and manage all the brands for Tracfone Inc
- QLink Wireless - CSR (Customer Service Representative): Redemptions, upgrades, activations, deactivations
- CRT (Customer Retention Team): Redemptions, upgrades, activations, deactivations + technical issues data, call, SMS troubleshooting
- SUP (Supervisor Group): Redemptions, upgrades, activations, deactivations, data, call, SMS troubleshooting + escalations
- CBT (Carrier Billing Team): Redemptions, upgrades, activations, deactivations, data, call, SMS troubleshooting, supervisor escalations+ connecting with the mayor carriers in the US via chat or phone to solve the technical issues
- WMBC / Lifeline Support Team: Create via phone applications for the lifeline program, follow up, and troubleshooting for the lifeline customers
- Chat representative for Customer service and technical support.
Back office specialist
Mrs. Webcalling
01.2020 - 01.2021
- A new different way to work, I was part of the back office team (email, text) creating work orders from emails, scheduling appointments via phone if required.
Medical Interpreter
World Gospel Outreach
01.2017 - 01.2019
- I was an interpreter with the ONG, helping with the Medical Team, Dental Team and the Sunday School for kids.
Primary school teacher
Castaño Bilingual School
1 2014 - 1 2016
- Primary school teachers instruct students on a primary school level
- They develop lesson plans in line with curriculum objectives for the variety of subjects they teach, including mathematics, languages, nature studies and music
- They monitor the students' learning development and evaluate their knowledge and skills on the subjects taught through tests.
Education
Bachiller en Ciencias y Letras Y Tecnico en Computacion -
Instituto Tecnologico Santa Elizabeth
El Progreso, Yoro 11.2008 - 11.2008
Lic. en Pedagogia -
Universidad Nacional Autonoma De Honduras
San Pedro Sula, Honduras.Skills
- Microsoft Office
- Social Media
- Zoom
- Skype
- Organizational and planning skills
- Team-work oriented
- Decision-making
- Reliability
- Motivated
Recommendations
- Personal & Professional, Angie Bardales, (+504) 32154861
- Personal & Professional, Amilcar Cruz, (+504) 94992965
- Co-Worker & Friend, Mayury Hernandez, (+504) 98957588
Personal Information
- Date of Birth: 10/30/1990
- Nationality: Honduran
Timeline
Customer Service Representative
Care Solace
01.2023 - 01.2024
Back office specialist
Mrs. Webcalling
01.2020 - 01.2021
Medical Interpreter
World Gospel Outreach
01.2017 - 01.2019
Customer service representative
Allied Global
01.2013 - 01.2023
Bachiller en Ciencias y Letras Y Tecnico en Computacion -
Instituto Tecnologico Santa Elizabeth
11.2008 - 11.2008
Primary school teacher
Castaño Bilingual School
1 2014 - 1 2016
Lic. en Pedagogia -
Universidad Nacional Autonoma De Honduras
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