Connie Danissa Najera Dilbert
Sandy Bay, Roatan
Summary
Meticulous receptionist with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Developed multi-tasking skills and a high level patience when encountering with guest.
Overview
9
9
years of professional experience
Work History
Hotel Front Desk Receptionist
La Placita Inn Boutique Hotel
12.2019 - 04.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and email to respond to inquiries or quotations.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Entered customer data into CLOUDBED Hotel system and updated information whenever guest changed rooms.
- Resolved service-related problems and documented actions in system.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Organized local live music entertainments on the weekends.
Call Center Customer Service Representative
Convergy's Customer Service for Comcast/ KM2 Solutions Dermatology
01.2017 - 12.2018
- Managed 20-30 calls daily, helping customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved WIFI, cable and phone issues sending signals to their devices.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
Sales Representative/Barista
The Roatan Chocolate Factory
11.2015 - 11.2017
- Met or exceeded personal sales goals every month.
- Welcomed customers and politely offered samples for tasting.
- Sold products and services in Store, Cruise Ship kiosks and event environments.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Trained and mentored new sales representatives.
Secretary's Assistant
Roatan Life Real Estate Company
04.2015 - 10.2015
- Coordinated appointments to show marketed properties.
- Communicated with customers via phone and email to respond to inquiries.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Front Desk Receptionist
Mayan Princess Beach Resort
06.2014 - 12.2014
- Learned basic check ins and check outs.
- Notified housekeeping on check outs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Education
High School Diploma -
Children's Palace Bilingual School
Roatan, Honduras05.2013
Skills
- Making Reservations
- Customer Inquiries
- Greeting Guests
- Front Desk Operations
- Transportation Arrangements
- Room Booking
- Customer Service
- Special Requests
- Payment Handling
- Department Collaboration
- Check-In and Check-Out Coordination
- Constructive Feedback
Languages
English, Spanish
Native language
Timeline
Hotel Front Desk Receptionist
La Placita Inn Boutique Hotel
12.2019 - 04.2023
Call Center Customer Service Representative
Convergy's Customer Service for Comcast/ KM2 Solutions Dermatology
01.2017 - 12.2018
Sales Representative/Barista
The Roatan Chocolate Factory
11.2015 - 11.2017
Secretary's Assistant
Roatan Life Real Estate Company
04.2015 - 10.2015
Front Desk Receptionist
Mayan Princess Beach Resort
06.2014 - 12.2014
High School Diploma -
Children's Palace Bilingual School