Claudio Lanza
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
10
10
years of professional experience
Work History
Online Interpreter
CyraCom
09.2023 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Interpreted remotely through phone to facilitate communication between parties unable to meet in person.
Property Manager
Self Employed Services
05.2014 - 11.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
Education
BBA - Business Administration And Management
CEUTEC
Tegucigalpa, Honduras03.2021
Skills
- Client Support
- Professional ethics
- Client Confidentiality
- Payment Collection
- Customer service-focused
- Lease Renewals
- Exceptional oral and written communication skills
- Staff Management
- Administrative Support
- Contract Negotiation
Languages
Spanish
Native language
English
Proficient
C2
Italian
Intermediate
B1
Quote
"Do or do not. There is no try."
Master Yoda
Timeline
Online Interpreter
CyraCom
09.2023 - Current
Property Manager
Self Employed Services
05.2014 - 11.2022
BBA - Business Administration And Management
CEUTEC
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