Claudia Lorena Avila Da Silva
San Pedro Sula,Cortes
Summary
Human Resources professional with robust experience in talent acquisition, employee relations, and performance management. Proven track record of fostering strong team collaboration and driving results through strategic initiatives. Skilled in conflict resolution, training and development, and organizational development. Adaptable and reliable, ensuring alignment with evolving business needs.
Overview
24
24
years of professional experience
Work History
Human Resources Manager
Centro De Operaciones Industriales
08.2024 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Participate in Strategic Planning Management with General Manager in order to aligned HR Policies with business needs and objectives.
Country Manager, Human Resources
PriceSmart Honduras
11.2005 - 07.2024
- Responsible for the implementation of the global Human Resources strategies aligned with current objectives and long-term goals for the business that will attract, manage, develop and retain the necessary staff for the achievement of the business objectives.
- Develop Internal HR team capabilities, communication tools and deploy global policies and HR manuals.
- Support management and the business in the areas of Workforce Management and Resources Utilization, HR Counsel and Support, Employee Learning and Development and Transactional Processing.
- Enhanced employee engagement by implementing innovative HR policies and programs.
- Championed diversity and inclusion efforts, promoting a culture of respect and equal opportunity within the workplace.
- Managed workforce planning activities, aligning talent needs with business goals and future projections.
- Oversaw benefits administration, ensuring compliance with local regulations while maintaining cost-efficiency for the company.
- Responsible for the efficient administration of department budget.
- Leveraged knowledge of employment law throughout decision-making processes while mitigating potential risks or liabilities associated with human resources matters.
- Implemented successful succession planning strategies to identify high-potential employees for leadership roles.
- Reduced employee turnover rate by fostering a positive work culture and addressing employee concerns proactively.
- Established effective communication channels between employees and leadership to foster open dialogue on workplace issues.
- Mediated conflict resolution for interpersonal disputes at all levels of the organization, preserving a harmonious work environment.
- Developed comprehensive training programs, resulting in increased employee skill sets and productivity levels.
- Partnered closely with cross-functional teams to develop and execute strategic workforce initiatives, supporting overall business goals and fostering a collaborative environment for all employees.
- Implemented robust onboarding processes for new hires, reducing acclimation timeframes while improving overall satisfaction rates among employees during their initial transition period into the company.
Human Resources Manager
Chevron
03.2001 - 04.2005
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Organized and led staff orientation programs and training to promote collaboration.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Education
MBA - International Master Coach
Europa Campus
Guatemala07.2023
MBA - Human Resources
Superior Technological Institute of Monterrey
Mexico07.2003
Lawyer - Honduran Law
USAP
San Pedro Sula, Honduras11.1996
Skills
- HR policies and procedures
- Employee Relations
- Training and mentoring
- Benefits and Compensation Management
- Staff Management
- Performance Appraisal
- Employee Onboarding
- Employee Retention
- Team Work
- Leadership
- Building trust
- Intercultural Communication
Languages
Spanish
Native language
English
Proficient
C2
Portuguese
Intermediate
B1
Timeline
Human Resources Manager
Centro De Operaciones Industriales
08.2024 - Current
Country Manager, Human Resources
PriceSmart Honduras
11.2005 - 07.2024
Human Resources Manager
Chevron
03.2001 - 04.2005
MBA - International Master Coach
Europa Campus
MBA - Human Resources
Superior Technological Institute of Monterrey
Lawyer - Honduran Law
USAP
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