Claudia Esther Aguirre

I am a Senior Training Supervisor with over 25 years of teaching experience. I have been part of the BPO industry for the past 12 years and the last six within the medical interpretation field. Certified Medical Interpreter with proven success in developing, leading, and evaluating interpreter training programs. Recognized for strong leadership, emotional intelligence, and innovative instructional strategies that foster professional growth and ensure compliance with interpretation standards. Fully bilingual (English/Spanish) with advanced English proficiency and exceptional communication and mentoring abilities.

• Streamlined onboarding process for new hires, accelerating their integration into the company culture and work expectations.
• Incorporated diverse learning styles into the creation of training materials, accommodating employee preferences and enhancing overall understanding.
• Aligned training content with company objectives, ensuring that employees were well-equipped to meet organizational goals.
• Collaborated with leadership to plan training schedules, set performance goals, and identify continuous improvement opportunities in the training process.
• Supervised and supported a team of trainers and interpreters across audio and video platforms, ensuring adherence to company standards and medical interpretation ethics.
• Provided individualized coaching and feedback to interpreters, promoting professional growth, accountability, and confidence in real-world interpreting settings.
• Designed and implemented comprehensive training curricula for new and experienced interpreters, focusing on medical terminology, cultural competence, ethics, and interpreting techniques.
• Promoted a positive, inclusive, and supportive learning environment grounded in empathy and cultural awareness.
• Successfully trained and mentored hundreds of interpreters who achieved certification and advanced performance results.

I was an agent assisting airplane WiFi customers.

• Assisted call-in customers with questions and orders.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Completed data entry to record call notes, suggestions and questions.
• Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.

• Evaluated faculty performance through regular classroom observations, providing constructive feedback for continuous growth as educators.
• Coordinated professional development workshops to enhance faculty skills and knowledge in their respective fields.