Claudia Mendoza
Legal Intake Specialist (Personal Injury)
Remote
Summary
Client-focused Legal Intake Specialist with experience supporting intake and administrative functions in structured, compliance-driven environments. Skilled in conducting initial client interviews, gathering essential incident information, and documenting details accurately for legal team review. Known for a calm, empathetic communication style and strong attention to detail when handling sensitive information. Bilingual English–Spanish and well-suited for placement with California personal injury law firms through staffing agencies.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Administrative Assistant
Granja Bahr
01.2006 - 07.2013
- Supported daily administrative operations, including data entry and document organization
- Maintained accurate client records and assisted with scheduling and correspondence
- Ensured files were complete, organized, and updated for internal review
- Followed established procedures to support compliance and workflow efficiency
Customer Service Representative
Startek Honduras
07.2013 - 08.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Quality Analyst
Startek Honduras
08.2015 - 07.2019
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Supported the successful launch of new products by contributing expertise in defining quality specifications during the development phase.
Sales Representative
Concentrix
08.2019 - 09.2021
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Appointment Setter
Superior Sales Services
10.2021 - 02.2022
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Acted as first point of contact and set appointments for prospective clients.
Customer Service Representative
Rushtranslate
03.2022 - 05.2025
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service / Intake Representative (Remote)
Pacine Levine
05.2025 - 12.2025
- Conducted structured intake conversations to collect basic case-related information from clients
- Documented incident details, injuries, and timelines accurately in internal systems
- Followed intake guidelines and scripts to ensure consistency and compliance
- Maintained a professional and empathetic tone when assisting clients in stressful situations
- Routed qualified inquiries and scheduled follow-ups as required
- Protected sensitive personal information in accordance with confidentiality standards
- Collected essential information during initial client interactions for review by legal teams
- Entered clear, concise, and neutral notes without interpretation or legal advice
- Verified completeness of information and requested clarification when needed
- Assisted in maintaining consistent intake records for internal use
- Adapted quickly to firm-specific intake criteria and workflows
Education
High School Diploma - College Coursework
Academia Americana
San Pedro Sula, Honduras06-2006
Skills
Initial Client Intake & Screening
Personal Injury Case Information Gathering
Accident & Incident Detail Documentation
Injury & Treatment Information Collection
Call Handling & Client Communication
CRM & Intake System Data Entry
Appointment Scheduling & Call Transfers
Confidentiality & Privacy Compliance
Administrative & Case Support
Bilingual Communication (English / Spanish)
Timeline
Customer Service / Intake Representative (Remote)
Pacine Levine
05.2025 - 12.2025
Customer Service Representative
Rushtranslate
03.2022 - 05.2025
Appointment Setter
Superior Sales Services
10.2021 - 02.2022
Sales Representative
Concentrix
08.2019 - 09.2021
Quality Analyst
Startek Honduras
08.2015 - 07.2019
Customer Service Representative
Startek Honduras
07.2013 - 08.2015
Administrative Assistant
Granja Bahr
01.2006 - 07.2013
High School Diploma - College Coursework
Academia Americana
ADDITIONAL INFORMATION
- Strong attention to detail and documentation accuracy
- Comfortable working with sensitive and confidential information
- Professional phone presence and clear communication style
- Reliable remote work setup
- Available for legal intake placements through staffing agencies