Cintia Perez
Honduras
Summary
I am a dynamic and results-oriented senior team manager with a proven track record in fostering collaboration and achieving objectives. I have been recognized for my reliability and adaptability in addressing evolving challenges. My expertise lies in team leadership, strategic planning, and conflict resolution, all of which contribute to creating a productive work environment. I am esteemed for my strong communication and problem-solving skills, and I consistently employ a results-driven approach to facilitate team success.
Overview
7
7
years of professional experience
Work History
Senior Team Manager
Alorica
01.2024 - 11.2024
- Established clear performance metrics and provided constructive feedback to enhance overall team competence.
Promoted knowledge sharing within the team through workshops and seminars, fostering professional development among members.
Oversaw daily operations for 2 different lines of business with more than 70 employees, ensuring timely completion of tasks while maintaining exceptional quality standards.
Established performance metrics to track progress, identify trends, and inform data-driven decision-making processes.
Direct communication with clients in weekly business reviews.
Team Manager
Alorica
11.2021 - 01.2024
- Set clear performance expectations for the 20 agents, monitor their progress toward goals, and offer constructive feedback as necessary.
- Engaged in targeted coaching sessions to boost the skills of team members, leading to enhanced individual performance.
- Handled conflict resolution among team members to create a positive, collaborative work atmosphere.
- Managed payroll information by accurately calculating, collecting, and entering data.
Real Time Analyst
Alorica
08.2021 - 09.2021
- Optimized workforce distribution by analyzing historical data and trends in realtime.
- Supported continuous improvement initiatives, conducting root-cause analysis for recurring issues and recommending solutions.
- Reduced absenteeism rates through efficient management of time-off requests and proactive communication with employees.
- Optimized schedules, forecasts and other tools to present to management.
Education
Universidad Nacional Autónoma De Honduras
San Pedro Sula, HN11-2026
Skills
- Innovation management
- Problem-solving
- Operations Management
- Performance reviewing
- Communication Skills
- Reporting and documenting
Languages
Spanish
Native language
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Team Manager
Alorica
01.2024 - 11.2024
Team Manager
Alorica
11.2021 - 01.2024
Real Time Analyst
Alorica
08.2021 - 09.2021
Universidad Nacional Autónoma De Honduras
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