Christopher James Heath Forbes
Islas De La Bahia,HN
Summary
Results-driven professional with expertise in inventory control, customer service, and team collaboration. Proven ability to mentor staff and optimize operations, driving efficiency and customer satisfaction.
Overview
2
2
Languages
17
17
years of professional experience
Work History
Asst. Shop Manager
AVOLTA Onboard Cruise Service
United States , FL
11.2018 - 05.2026
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Resolved customer complaints with professionalism, preserving the shop's reputation.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Entertainment Staff Member
Los Lobos Disco Club
Islas de la Bahía , Honduras
06.2013 - 02.2016
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Coordinated setup and breakdown of event spaces, ensuring timely readiness for guests.
- Documented event proceedings through photos or notes for post-event reports.
- Compiled and distributed event materials, such as programs, name tags, and promotional items.
- Supported event planners in executing detailed event schedules and programs.
Hotel Receptionist
Infinity Bay Spa & Beach Resort
Islas de la Bahia, Honduras
02.2009 - 10.2011
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Responded to inquiries and room requests made online, by phone, and via email.
Education
High School Diploma -
MBI of Roatan City, Islas De La Bahía, HN
Roatan City 11-2008
Skills
- Shift change management
- Flexible schedule
- Guest relations
- Product sales
- Complaint handling
- Guest orientation
- Goals and performance
- Employee coaching
- Loss prevention
- Sales strategies
- Inventory counting
Languages
English
Full Professional
Spanish
Professional
Timeline
Asst. Shop Manager
AVOLTA Onboard Cruise Service
11.2018 - 05.2026
Entertainment Staff Member
Los Lobos Disco Club
06.2013 - 02.2016
Hotel Receptionist
Infinity Bay Spa & Beach Resort
02.2009 - 10.2011
High School Diploma -
MBI of Roatan City, Islas De La Bahía, HN