Christopher Ebanks

Customer Service

Ceiba

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

year of professional experience

Languages

Work History

Customer Service Representative

Alorica

La Ceiba, Departamento de Atlantida

04.2024 - 06.2025

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Bachelor of Arts - Computer Engineering

Instituto Adventista Berkshire

Guanaja

05.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Adaptability and flexibility

Call center experience

Problem resolution

Customer relations

Computer proficiency

Timeline