Christian Salgado
Marketing
Tegucigalpa,FM
Summary
I have a nice development for customer service listening and gathering information to take in every opportunity I have to support them managing information and finding a gathering assistance to solve their needs.
Gathering this opportunities have made me develop skills in selling, customer support, sharpening my skills to analyze the best way to reach the goals of those who have required my services.
Overview
10
10
years of professional experience
1
1
Certification
2
2
Languages
Work History
Call Center Agent
Intouch CX
09.2024 - Current
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Retail Sales Associate
Incesa Standard
08.2021 - 06.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Audit Assistant
Dichter & Neira
02.2020 - 03.2020
- Investigacion de campo
- Ventas
Administración y ventas
EasyOffice S de R.I.
09.2019 - 11.2019
- Administración de tienda
- Ventas
Community Manager
Espectro Visible
06.2019 - 08.2019
- Administración digital
- Contenido visual
Community Manager
Inversiones Carosim
11.2017 - 03.2018
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Produced reports about community activities to keep owners, directors and property managers informed.
Marketing Assistant Intern
Unilever S.A Centroamerica
03.2016 - 05.2017
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
Education
Marketing Degree - Marketing
UNITEC
Tegucigalpa 05.2001 -
Skills
Problem-solving skills
Technical support
Call center operations
Appointment setting
Office administration
Document management
Data entry
Analytical
Customer service
Social media marketing
Team collaboration
Customer engagement
Certification
2017 Sales Follow Knowledge UNITEC
References
Juan, Padilla, ISE CHIEF, 3189-0029
Timeline
Call Center Agent
Intouch CX
09.2024 - Current
Retail Sales Associate
Incesa Standard
08.2021 - 06.2022
Audit Assistant
Dichter & Neira
02.2020 - 03.2020
Administración y ventas
EasyOffice S de R.I.
09.2019 - 11.2019
Community Manager
Espectro Visible
06.2019 - 08.2019
Community Manager
Inversiones Carosim
11.2017 - 03.2018
Marketing Assistant Intern
Unilever S.A Centroamerica
03.2016 - 05.2017
Marketing Degree - Marketing
UNITEC
05.2001 -