CHRISTIAN NAVARRO
San Pedro Sula
Summary
Goal-oriented and detail-oriented professional with experience as an agent in collections and several months as a customer service representative. Dedicated to delivering superior service, attention, and problem-solving to enhance the overall consumer experience. Consistently meets monthly goals tied to KPIs and committed to providing the best customer experience possible.
Overview
1
1
year of professional experience
Work History
Customer service representative
Alorica
03.2024 - 07.2024
- Responsible for helping customers regarding their invoice inquiries, items missing from scheduled orders and/or scheduled appointments
- Process refunds and escalation tickets to ensure an excellent experience
- Providing quality and security on every call so that the customer always feels comfortable and satisfied with the service provided.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Collections area
KM2 Solutions
02.2023 - 02.2024
- Responsible for contacting clients to provide them with the best options to bring their account current to the benefit of both, listening and understanding their reasons to opt for the best possible solution to each case and ensure that the client has a good experience with us.
- Promoted a culture of accountability and professionalism among the team members.
- Optimized resource allocation by developing efficient scheduling systems for staff assignments.
- Analyzed account data, identifying trends and patterns to optimize collection efforts.
- Reduced delinquency rates by proactively addressing customer payment issues and providing tailored solutions.
Education
HIGH SCHOOL DRPLOMA -
INSTITUTO TECNOLÓGICO DE EXCELENCIA EDUCATIVA (ITEE)
01.2022
Skills
Adaptability
Responsibility and commitment
Social Skills
Problem-Solving
Email management, online or chat, and phone call support
Customer Orientation
Team Player
Proactive
Effective verbal and written communication skills
Training Information
Total hours of training: 120 Hours
CMIT by National Institute of Coordinated Health Care (NICHC):
- Start Date: 07/30/2024
- End Date: 08/16/2024
Certificate of completion:
- HIPPA
- CMIT
- Emmersion Certificate of Language Ability
References
- Raúl Bueso, +504 8961-9822
- María José Navarro, +504 9497-6531
Timeline
Customer service representative
Alorica
03.2024 - 07.2024
Collections area
KM2 Solutions
02.2023 - 02.2024
HIGH SCHOOL DRPLOMA -
INSTITUTO TECNOLÓGICO DE EXCELENCIA EDUCATIVA (ITEE)
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