Reading, Podcasts, Soccer, Hiking, Movies, Cooking,Running
Cheily Martinez
Human Resourses
Madrid
Summary
Diligent Human Resources skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
12
12
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Customer Support Specialist Remote
VDesk
06.2021 - Current
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Conducted detailed analysis of customer feedback to identify patterns and areas for improvement in product development.
- Researched and identified solutions to technical problems.
Teacher
Penny Lane
06.2021 - 06.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
- Enhanced literacy skills with targeted reading programs.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
Receptionist/Customer Service
Livingston Dental Care
08.2018 - 08.2020
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
HR Supervisor
New Century Home Care
09.2015 - 07.2018
- Conducted and managed the application process for over 200 candidates.
- Facilitated orientation sessions for new hires, delivering key information on requirements, company policies, and compensation, ensuring compliance.
- Verified candidate qualifications through rigorous background checks, reference verification, and assessment of physical requirements for roles.
- Conducted bi-annual audits for 200 employees, maintaining updated HHA files and following up as needed.
- Evaluated multiple documents per candidate to determine suitability, investigating any inconsistencies.
- Managed and resolved personnel issues and complaints, processing and escalating grievances as necessary.
- Scheduled and coordinated recruitment interviews, maintaining communication via phone and email.
- Represented the company at job fairs, engaging potential candidates about career opportunities in Home Health Aid.
- Led the redundancy process for multiple employees, maintaining confidentiality and adapting communication style appropriately.
Clerical Associate (Intern-Trainee)
Mayor's Office
05.2015 - 09.2015
- Managed multi-line phone systems, handled messages, and collaborated with experienced senior leaders.
- Coordinated and attended meetings, meticulously documented minutes for streamlined communication.
- Executed detailed tasks related to reporting and billing for events, ensuring accuracy and compliance.
- Organized and maintained filing systems, developed comprehensive spreadsheets, faxed reports, and scanned documents efficiently.
- Delivered administrative support to management, enhancing productivity and operational efficiency.
Personal Assistant
Barbara Holzer
10.2013 - 10.2014
- Organize and maintain the employer’s calendar, including appointments, meetings, and personal engagements.
- Create organize, and maintain filing systems, databases, reports and presentations.
- Manage incoming and outgoing emails, screening phone calls, and handling general correspondence.
- Monitor expenses, organize receipts, and prepare expense reports.
Receptionist (Seasonal)
Ben David Salon
07.2013 - 09.2013
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved data privacy compliance with meticulous management of sensitive information.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Education
Associate of Occupational Studies Degree - Business Administration and Accounting
ASA College
01.2015
Skills
Bilingual, English/Spanish
Certification
Successful Completion of the ITT 120 Hour TEFL Training Course
Interests
Timeline
Customer Support Specialist Remote
VDesk
06.2021 - Current
Teacher
Penny Lane
06.2021 - 06.2022
Receptionist/Customer Service
Livingston Dental Care
08.2018 - 08.2020
HR Supervisor
New Century Home Care
09.2015 - 07.2018
Clerical Associate (Intern-Trainee)
Mayor's Office
05.2015 - 09.2015
Personal Assistant
Barbara Holzer
10.2013 - 10.2014
Receptionist (Seasonal)
Ben David Salon
07.2013 - 09.2013
Associate of Occupational Studies Degree - Business Administration and Accounting
ASA College