CESIA DARIELA Rivera
Administrative Assistant
La Ceiba,AT
Summary
Detail-oriented and highly organized remote professional skilled in administrative support, office management, and client coordination. Experienced in managing multiple projects, maintaining accurate documentation, and facilitating effective communication between teams and clients. Proficient in office software and communication tools, using strong organizational and multitasking abilities to ensure smooth and reliable operations.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Administrative Assistant
WorkBetterNow
06.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Prepare, organize, and review invoices, reports, and client documentation.
- Facilitate communication between clients, team members, and management to ensure smooth workflow.
Legal Administrative Assistant
Get Staffed Up
07.2019 - 05.2023
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
- Scheduled and coordinated meetings between legal teams and clients.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Enhanced client satisfaction with efficient scheduling and coordination of appointments, meetings, and conferences.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
Customer Service Representative
Allied Global Contact Center and BPO
07.2016 - 01.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
The Lighthouse Christian Bilingual School
La Ceiba, Honduras 05.2001 -
Skills
Office administration
Administrative support
Data entry
English & Spanish fluency
Customer service
Problem-solving
Time management
File organization
Calendar management
Microsoft Office Suite
Accomplishments
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
Timeline
Administrative Assistant
WorkBetterNow
06.2023 - Current
Legal Administrative Assistant
Get Staffed Up
07.2019 - 05.2023
Customer Service Representative
Allied Global Contact Center and BPO
07.2016 - 01.2019
High School Diploma -
The Lighthouse Christian Bilingual School
05.2001 -