Carolynn Ortiz Soto
Customer Service Agent
La Ceiba
Summary
Dynamic Customer Service Representative with a proven track record at OCLINICALS, excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic complaint resolution and effective call management. Recognized for delivering tailored support and maintaining professionalism in high-stress situations, contributing to increased customer satisfaction and repeat business.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Service Representative
OCLINICALS
La Ceiba, Departamento de Atlantida
03.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
Education
Bachelor of Administrative Studies - Logistic Engeneering
Ceutec
La Ceiba, Honduras 05.2001 -
High School Diploma -
The Lighthouse Christian Bilingual School
La Ceiba, Honduras06-2019
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Data entry
Team collaboration
Appointment scheduling
Account updating
Timeline
Customer Service Representative
OCLINICALS
03.2024 - Current
Bachelor of Administrative Studies - Logistic Engeneering
Ceutec
05.2001 -
High School Diploma -
The Lighthouse Christian Bilingual School
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