Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
CAROLL IVETTE IVETTE PEREZ BANEGAS

CAROLL IVETTE IVETTE PEREZ BANEGAS

San Pedro Sula,CR

Summary

I was studying English in Dublin to improve my written and spoken skills and to be immersed in an environment that allowed me to develop what I had learned. A dynamic and result-oriented professional with more than 10 years of experience working as an assistant, handling purchases from China, the USA, Europe, and South America, a solid background in price negotiation with suppliers, payments, shipping instructions, barcodes, brands, coordination of consolidation with forwarders in Miami, Hong Kong, Shanghai. A team player, willing to lead or follow, eager to learn, self-motivated, enthusiastic, and kind, my passion is to contribute, support, and make a difference in what I do. When I start a job, I try to do my best in my daily tasks, focus, and be capable of handling stressful situations, always concerning others.

Overview

25
25
years of professional experience
1
1
year of post-secondary education

Work History

Call Center Agent

KM2 SOLUTIONS
12.2024 - 02.2025
  • Assisted customers with various inquiries, including payment processing, balance inquiries, and account updates
  • Managed customer requests for check orders, account closures, and resolution of complaints, ensuring a positive experience
  • Provided timely and accurate information regarding current account balances and transaction history
  • Handled customer account information updates to ensure accuracy and confidentiality
  • Supported customers in renewing Certificates of Deposit (CDs) and provided detailed information about terms and rates
  • Responded to customer complaints and escalated issues as necessary to maintain satisfaction and resolve concerns
  • Delivered clear and concise information to customers while maintaining professionalism in a high-volume environment
  • Maintained detailed records of customer interactions and transactions in the system, ensuring up-to-date account management
  • Achieved customer satisfaction and quality assurance standards, consistently meeting or exceeding performance metrics

English Online Teacher

TWO STUDENTS
01.2024 - 12.2024
  • Instructed two intermediate students in English, focusing on vocabulary enhancement and pronunciation
  • Introduced and practiced phrasal verbs, slang, and alternative expressions to expand language comprehension
  • Guided students in using linking words and understanding singular and plural forms
  • Explained modal auxiliaries and their applications in various contexts
  • Taught vocabulary related to body parts, family members, acronyms, and idiomatic collocations
  • Introduced new words and idioms to enrich students' linguistic repertoire
  • Created a supportive and encouraging learning environment to build students' confidence in speaking English
  • Utilized engaging materials and interactive activities to facilitate effective learning
  • Assessed student progress and adapted lesson plans to meet individual needs

Assistant Manager

DIUNSA
San Pedro Sula, Departamento De Cortes
10.2000 - 10.2021
  • Managed international supplier orders from countries including China, Brazil, Germany, Spain, Mexico, Italy, and the United States, ensuring timely and accurate order processing
  • Coordinated payments to suppliers via wire transfer and checks, ensuring smooth financial transactions and maintaining up-to-date payment records
  • Provided detailed shipping instructions to suppliers, coordinating shipments through forwarders based in Miami and Hong Kong
  • Managed personal payments, including water, energy, telephone, internet, and club memberships, utilizing online platforms and checks for payment processing
  • Maintained organized records of orders, payments, and communications to support efficient workflow and accurate tracking

Receptionist

BANCAHSA - Bank
08.2000 - 08.1997
  • Greet and welcome visitors in a friendly and professional manner
  • Answer and direct incoming phone calls to the appropriate departments or personnel
  • Handle incoming and outgoing mail and packages
  • Assist with administrative tasks, including filing, data entry, and managing office supplies

Education

English Course - Level Certificate C1

SEDA COLLEGE
04.2022 - 08.2023

Marketing Degree - undefined

Universidad Tecnologica de Honduras (UTH)
San Pedro Sula, Cortes

Skills

  • Problem-solving abilities

  • Leadership

  • Computer proficiency

  • Ability to work under pressure

  • Negotiation and persuasion

  • Able to work in a team

  • Goal setting

  • Time management

  • Creativity and innovation

  • Adaptability

  • Work ethics

  • Attention to detail

  • Collaborative

Additional Information

Part-time working at Hyatt Hotel in Dublin, as an accommodation assistant., Volunteer for more than 6 years at Amor y Vida, located in San Pedro Sula, Honduras, an institution that helps kids, boys, and girls with AIDS.

Timeline

Call Center Agent

KM2 SOLUTIONS
12.2024 - 02.2025

English Online Teacher

TWO STUDENTS
01.2024 - 12.2024

English Course - Level Certificate C1

SEDA COLLEGE
04.2022 - 08.2023

Assistant Manager

DIUNSA
10.2000 - 10.2021

Receptionist

BANCAHSA - Bank
08.2000 - 08.1997

Marketing Degree - undefined

Universidad Tecnologica de Honduras (UTH)
CAROLL IVETTE IVETTE PEREZ BANEGAS