Carlos Eduardo Chavarria Aguilera
ACCOUNTING AND FINANCE INTERN
San Pedro Sula,CR
Summary
Professional and focused collection supervisor with a streamlined and efficient approach to client Services. Adept adjusting work pace to meet involving client needs and changing deadlines. Hands on a Detailed-oriented whether working independently or as a part of a team.
Overview
13
13
years of professional experience
Work History
Collection Supervisor
KM2 Solutions
12.2021 - Current
- Facilitated open channels of communication within the team, promoting collaboration and information sharing among members.
- Conducted regular performance reviews for staff members, identifying areas for improvement and creating action plans to address them.
- Improved customer relationships with tactful negotiation skills and empathetic communication techniques.
- Analyzed aging reports regularly to identify trends in overdue balances and develop targeted strategies for addressing specific issues.
Collection Agent Specialist
KM2 Solutions
12.2017 - 12.2021
- Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
- Reduced bad debt losses through proactive collection efforts and accurate account monitoring.
- Developed positive rapport with clients through professionalism and empathy, fostering long-term relationships and preventing potential legal disputes.
- Prepared detailed reports on collection activities, identifying trends or areas requiring additional attention for management review.
Sales Agent
Allied Global BPO
01.2017 - 12.2017
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Medical Interpreter
Intouch
05.2016 - 01.2017
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Followed ethical codes to protect confidentiality of patient medical information.
Customer Care Representative
StarTek
11.2011 - 04.2015
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Accounting And Finance
Ceutec
San Pedro Sula 05.2001 -
High School Diploma -
Instituto San Tomas
San Pedro Sula, Honduras 05.2001 -
Skills
Debt recovery expertise
Team Management
Stress Tolerance
Assertiveness
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Collection Supervisor
KM2 Solutions
12.2021 - Current
Collection Agent Specialist
KM2 Solutions
12.2017 - 12.2021
Sales Agent
Allied Global BPO
01.2017 - 12.2017
Medical Interpreter
Intouch
05.2016 - 01.2017
Customer Care Representative
StarTek
11.2011 - 04.2015
Accounting And Finance
Ceutec
05.2001 -
High School Diploma -
Instituto San Tomas
05.2001 -
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