Carlos Martinez
El Progreso
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Freight and Relocation Services
Family-run Business
2018.01 - Current
- Proficient in freight and relocation services, specializing in safe handling of heavy items like refrigerators and furniture
- Provides professional services on weekends, ensuring safe handling of goods and furniture
- Skilled in lifting and transporting high-weight cargo for secure household relocation.
Customer Service Representative
Alorica
2022.07 - 2024.04
- Proficient virtual agent skilled in efficiently managing several chat and call tasks, ensuring uninterrupted client assistance
- Skilled in operating sportsbook platforms, offering expert advice and assistance to users
- Proficient in handling queries, resolving problems, and providing outstanding service through various communication methods.
Customer Service and Technical Support
Concentrix
2021.02 - 2022.06
- Experienced in providing customer service and technical support for HP printers, resolving issues efficiently and promptly
- Able to identify and resolve printer issues by providing detailed troubleshooting and resolution instructions
- Proficient in providing outstanding customer service, guaranteeing complete satisfaction, and optimizing printer performance.
Sales and Customer Service Representative
Allied Global
2018.01 - 2018.03
- Proficient at ticket sales, guaranteeing smooth transactions and complete client contentment
- Promptly attend to complaints and refund requests while upholding professional manner and efficiently resolving issues
- Skilled in handling supervisor requests from customers, ensuring timely resolution and support.
Education
Some College (No Degree) - Merchant And Public Accountant
Inst. Eduardo Hernandez Chevez
El Progreso, YOPrimary School - Primary
Rigoberto Delgado Mangandy
El Progreso, Yoro01.2008
Skills
- Communication
- Customer Service
- Attention to Detail
- Physical Stamina
- Adaptability
- Problem-solving abilities
- Active Listening
Merchant Marine Courses Valid from 2024-2029
- Basics Training,
- Crowd Management,
- Crisis Management,
- Security Awareness,
- Security Duties,
- Passenger Course,
- Proficiency in the Management of Survival
Certification
- Leadership (INFOP)
- Safe Food Handling (INFOP)
- Teamwork (INFOP)
- Etiquette & Protocol (INFOP)
- Tools for customer service (INFOP)
- Interpersonal relations (INFOP)
Personal Information
- Place of Birth: El Progreso
- Title: Accounting
- Date of Birth: 12/25/1998
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Representative
Alorica
2022.07 - 2024.04
Customer Service and Technical Support
Concentrix
2021.02 - 2022.06
Freight and Relocation Services
Family-run Business
2018.01 - Current
Sales and Customer Service Representative
Allied Global
2018.01 - 2018.03
Some College (No Degree) - Merchant And Public Accountant
Inst. Eduardo Hernandez Chevez
Primary School - Primary
Rigoberto Delgado Mangandy
- Leadership (INFOP)
- Safe Food Handling (INFOP)
- Teamwork (INFOP)
- Etiquette & Protocol (INFOP)
- Tools for customer service (INFOP)
- Interpersonal relations (INFOP)
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