Summary
Overview
Work History
Education
Skills
References
Websites
Personal Information
Career Description
Timeline
Generic
Byeongchan Kim

Byeongchan Kim

Busan City,HN

Summary

Experienced in hospitality operations management, financial management, brand development, and hotel pre-opening projects.

Overview

14
14
years of professional experience

Work History

Cluster General Manager

FTE Ba Dinh Hotel & Gloud Hotel & SPA
04.2023 - Current
  • Company Overview:

*FTE Ba Dinh Hotel: 87 rooms, Restaurant, meeting rooms, conference room, rooftop bar, pool, in-house spa

*GLD Hotel & SPA: 98 rooms, Lobby bar, restaurant, meeting room, spa

Brand Manager 4.2023 ~ 3.2024

* Led pre-opening operations at Gloud Hotel as Business Support Manager, managing procurement and setting up for multiple departments.

* Participated in room renovations, selecting lighting, FF&E items, and amenities to align with brand standards.

* Prepared detailed reports for headquarters on budget, hotel status, financials, and performance.

Korean Front Desk Manager

Lotte Hotel Hanoi
Hanoi
12.2019 - 03.2023
  • Company Overview: Lotte Hotel & Resort
  • Oversaw hotel quality management in line with Lotte Hotel & Resort SOPs
  • Managed Lotte Hotel & Resort LCSI System and VOC
  • Supervised front office reception and club lounge operations
  • Lotte Hotel & Resort

Guest Relations Supervisor

Intercontinental Phu Quoc Long Beach Resort
Phu Quoc
09.2018 - 12.2019

Guest Service Trainee

Bai Hotel Cebu
03.2016 - 06.2018

Guest Relations Officer

Shangri-La Mactan Resort & Spa Cebu
12.2014 - 12.2015

Military Police Officer

Korean Navy
01.2011 - 03.2013

Education

MBA - Hotel & Restaurant Management

Kyung Hee Cyber University
Korea
06.2027

Bachelor’s degree - Hotel Management

Kyung Hee Cyber University
Korea

Engineering in associate degree -

Polytechnic College VII
Korea

Skills

  • Financial analysis
  • Project management
  • Operations management

References

Mr. Jong Hyuk Nam, Former General Director of the Hotel Department at YSL International, +84 34 8747 102

Personal Information

Date of Birth: 07/01/92

Career Description

Cluster General Manager, FTE Ba Dinh Hotel & Gloud Hotel & SPA (Vietnam)

Period: March 2024 – Present

  • Hotel Management:

Oversee operations and strategic direction for:

  • FTE Ba Dinh Hotel: 87 rooms, including a restaurant, rooftop bar, pool, spa, and conference facilities.
  • GLD Hotel & SPA: 98 rooms featuring a restaurant, lobby bar, and spa.
  • Key Achievements:
  • Standardized SOPs: Improved service consistency and operational efficiency for 105 staff members by standardizing Standard Operating Procedures (SOPs).
  • Financial Performance: Achieved annual revenue of 72.9 billion VND in 2024, achieving a Gross Operating Profit (GOP) margin of 38.2%.
  • Revenue Growth: Increased Food & Beverage (F&B) revenue by 26% year-over-year through strategic partnerships.
  • Occupancy & ADR Optimization:
  • FTE Ba Dinh Hotel: Maintained 82% occupancy with an Average Daily Rate (ADR) of 1,298,026 VND in 2024
  • GLD Hotel: Improved occupancy to 76% with an ADR of 1,024,149 VND in 2024
  • Spa Launch: Successfully opened Diệu Âm Spa, achieving monthly revenues between 80 and 120 million VND
  • Roles & Contributions:
  • Leadership: Managed 5 boards of Directors, 15 Heads of Departments, and 105 staff members.

  • Operational Efficiency:

Optimized departmental budgets and labor costs to boost. ( 18% ~ 21% of total revenue )

  • Productivity Market Positioning:

Organized FAM trips for major travel agencies and developed targeted branding and marketing strategies for key markets, including India, Thailand, Taiwan, Korea, and Japan.

Brand Manager, FTE Ba Dinh Hotel & Gloud Hotel & SPA (Vietnam)

Brand Development: Established the brand identity for GLD Hotel & SPA.
4.2023 ~ 3.2024

  • Pre-Opening Support
  • Acted as Business Support Manager during GLD Hotel's pre-opening, overseeing procurement and setup across various departments.
  • Reporting
  • Prepared comprehensive reports for headquarters, detailing budgets, hotel status, and financial performance.
  • Key Achievements:
  • Brand Launch: Led the design of the logo and developed market positioning, successfully launching the GLD Hotel brand.
  • Design & Amenities: Assisted in room renovations by selecting Furniture, Fixtures, and Equipment (FF&E), as well as Operating Supplies and Equipment (OS&E), to meet 4-star hotel standards.
  • Roles & Contributions:
  • Leadership: Led a team of marketing professionals and purchasing staff to build the GLD Hotel brand.
  • Budget Management: Oversaw the monthly budget for the brand team.
  • Cost Savings: Negotiated with suppliers in Northern Vietnam, achieving a 28.5% reduction in initial capital investment.

Timeline

Cluster General Manager

FTE Ba Dinh Hotel & Gloud Hotel & SPA
04.2023 - Current

Korean Front Desk Manager

Lotte Hotel Hanoi
12.2019 - 03.2023

Guest Relations Supervisor

Intercontinental Phu Quoc Long Beach Resort
09.2018 - 12.2019

Guest Service Trainee

Bai Hotel Cebu
03.2016 - 06.2018

Guest Relations Officer

Shangri-La Mactan Resort & Spa Cebu
12.2014 - 12.2015

Military Police Officer

Korean Navy
01.2011 - 03.2013

MBA - Hotel & Restaurant Management

Kyung Hee Cyber University

Bachelor’s degree - Hotel Management

Kyung Hee Cyber University

Engineering in associate degree -

Polytechnic College VII
Byeongchan Kim