Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryan Samuel Lanza Sevilla

Tegucigalpa

Summary

Dynamic and detail-oriented professional with two years of experience as an independent merchant at Intur and nearly a year in customer service and technical support at Dyson through Teleperformance. Proven ability to manage operations, coordinate tasks, and deliver exceptional client service. Bilingual in English and Spanish, with advanced language skills (C1) developed through extensive private education and multiple public certifications. Committed to fostering efficient workflows, enhancing organizational effectiveness, and driving continuous improvement in all endeavors.

Overview

3
3
years of professional experience

Work History

Customer Service Representative (Dyson Support)

Teleperformance
Tegucigalpa, Honduras
10.2024 - 08.2025
  • - Provided technical support for Dyson products.
  • - Handled customer inquiries efficiently in English.
  • - Coordinated schedules to ensure timely service.
  • - Maintained accurate records using internal software.

Independent Merchant

Intur
Tegucigalpa, Honduras
04.2022 - 09.2024
  • - Managed sales and operations, maintaining inventory and customer relationships.
  • - Coordinated deliveries and administrative tasks.
  • - Developed organizational and problem-solving skills applicable to scheduling.

Education

High School Diploma - Science & Letters

Arcoiris School
Tegucigalpa, Honduras

Industrial Engineering -

Universidad Católica De Honduras
Tegucigalpa, Honduras

IHCI
Tegucigalpa, Honduras

INFOP
Tegucigalpa, Honduras

Skills

  • Scheduling & Task Coordination
  • Customer Service & Client Relations
  • Communication & Problem Solving (Bilingual)
  • Attention to Detail & Organization
  • Microsoft Office & CRM Tools
  • EF SET: 53% – Upper Intermediate (B2 / Advanced C1)

Timeline

Customer Service Representative (Dyson Support)

Teleperformance
10.2024 - 08.2025

Independent Merchant

Intur
04.2022 - 09.2024

High School Diploma - Science & Letters

Arcoiris School

Industrial Engineering -

Universidad Católica De Honduras

IHCI

INFOP
Bryan Samuel Lanza Sevilla