Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
7
7
years of professional experience
Work History
Prospera Foundation Manager
Prospera
01.2025 - Current
Appointed to lead the revitalization and launch of new community development projects through the Prospera Foundation.
Focused on rebuilding relationships with local leaders and creating positive public relations initiatives.
Designed and implemented a charge-per-service model offering affordable landscaping, basic construction, and general maintenance jobs to the community through the foundation.
Successfully developed the model into a self-sustaining initiative that funds staff and operational costs.
Oversees project planning, budgeting, and coordination of outreach programs to ensure alignment with Prospera’s community mission.
General Manager & Hospitality Manager
Pristine Bay Resort / Prospera
12.2022 - 12.2024
Appointed to oversee full resort operations following a leadership transition; managed hotel, golf course, and hospitality services across the property.
Led strategic improvements across departments, including revamping golf memberships, boosting client acquisition efforts, and enhancing guest services.
Reorganized and expanded the hotel’s operational structure by founding new divisions: the Real Estate Department and the REZ Property Management Department.
Initiated partnerships and contracts with real estate agents to promote and manage the sale of on-site properties.
Hired, trained, and structured new staff positions to ensure smooth resort and course operations.
Held regular staff meetings to communicate updates, reinforce company policy, and align team performance with resort goals.
Leveraged property management expertise to design efficient systems and workflows that optimized profitability and guest experience.
Property & Facility Operations Manager
Prospera
01.2020 - 01.2022
Oversaw day-to-day operations and functionality of multiple residential and commercial properties under Prospera’s portfolio.
Supervised cross-functional teams including maintenance, housekeeping, and administrative staff.
Conducted routine reviews of preemptive and ongoing maintenance schedules with the Chief of Maintenance to ensure all facilities remained in peak operational condition.
Reviewed and approved all purchasing and procurement requests; audited profit and loss statements to control budgets and eliminate unnecessary expenditures.
Led annual performance reviews, restructured roles for maximum efficiency, and optimized operational workflows.
Promoted due to exceptional leadership, critical decision-making, and consistently delivering results on time.
Community Center Manager
Prospera
01.2018 - 01.2020
Launched and managed an after-school program focused on teaching children English, reading, and creative arts.
Developed and implemented an arts and crafts initiative that enabled local community members to create and sell products to tourists and local shops.
Designed a self-sustaining model that covered operational costs, staff salaries, and teaching supplies through sales revenue.
Collaborated with community leaders and Prospera stakeholders to align projects with social impact goals.
Transitioned into building and property oversight as new Prospera developments emerged during the COVID-19 pandemic.
Education
Master of Arts - Business Management
EDX
03-2019
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Task delegation
Goal setting
Documentation and reporting
Relationship building
Operations management
Project management
Business administration
Budget control
Accomplishments
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Documented and resolved expenditures which led to self sustainable Business unit.