Brayan Olivier Castejon Narvaez
San Pedro Sula
Summary
Organized, proactive and successful in my current and previous roles in the business, experience at managing multiple priorities with a positive attitude, searching for trends, implementing action plans for a group, finding behaviors and total willingness to take on added responsibilities to meet my dead lines, are some of the multiple things that I have put in to practice.
My previous experiences on School Teacher, Associate, Team Leader, Quality Advocate and, Trust & Safety. I know that have brought me multiple skill which can be very approachable for this application
Overview
6
6
years of professional experience
Work History
Trust & Safety Specialist
Partner Hero (Grindr)
01.2023 - Current
- Ability to identify potentially harmful situations
- Monitor user activity for actions that don’t meet security or acceptable use requirements
- Applying policies and safeguards for an environment of trust between all parties involved.
- Answer Privacy concerns in an accurate timely manner
Quality Assurance Specialist
Startek (Amazon Client)
06.2019 - 04.2020
- Monitor, evaluate, and scoring emails, and chats.
- Participate in calibration sessions, employee communication sessions, and/or creation of communication tools.
- Ensure the associates adhere to predetermined quality assurance standards and the business’s standard operating procedures.
Quality Assurance Specialist
Startek Company (T-Mobile)
01.2018 - 06.2019
- Conduct/lead training sessions (as needed).
- Provide accurate and timely reports on a daily and weekly basis on quality, productivity, availability, and other key metrics as determined.
- Provide performance expectations, action plans, and development plans to improve call quality.
Education
High School Diploma -
Instituto CINTE
San Pedro Sula, Honduras12.2015
Skills
- Organizational skills
- Problem solving skills
- Flexibility/adaptability
- Time management skills
- Computer skills
- Writing/documentation skills
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Trust & Safety Specialist
Partner Hero (Grindr)
01.2023 - Current
Quality Assurance Specialist
Startek (Amazon Client)
06.2019 - 04.2020
Quality Assurance Specialist
Startek Company (T-Mobile)
01.2018 - 06.2019
High School Diploma -
Instituto CINTE
Similar Profiles
Génesis Alexandra López AucedaGénesis Alexandra López Auceda
Customer Support Specialist at Partner Hero- GrindrCustomer Support Specialist at Partner Hero- Grindr
Branden KirkmanBranden Kirkman
CX Escalations Specialist T&S at GrindrCX Escalations Specialist T&S at Grindr
ARCHIMEDE TSHITENGE MBUYIARCHIMEDE TSHITENGE MBUYI
French Customer Support Specialist II at Partner heroFrench Customer Support Specialist II at Partner hero