Brayan Josue Funez Cabrera
Customer Service Advocate
La Ceiba
Summary
Skilled in call center operations and teamwork, adept at problem-solving and boosting performance. Demonstrated ability to increase customer satisfaction through active listening and empathy
Always looking to learn new skills, take on extra responsibilities, and grow professionally
Experience specialist with a Passion for delivering outstanding service.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Manager
Bicipartes Ceibeña
01.2020 - Current
- Handled Customer complaints everyday with empathy and composure.
- Answered calls, responded to emails and spoke with clients face-to-face.
- pitched ideas on how to improve the performance and efficiency.
Customer Service Advocate
Alorica
03.2024 - 12.2024
- Helped large volume of customers with positive attitude and focus on customer satisfaction
- Enhanced customer satisfaction by promptly addressing and resolving the inquiries and issues
- Developed comprehensive knowledge of company and services to provide accurate information to customers.
Education
Master of Science - Computer Science
Ceutec
La Ceiba 05.2001 -
Skills
Call center experience
Customer Service
Problem solving
complaint handling
Teamwork
Sales
Timeline
Customer Service Advocate
Alorica
03.2024 - 12.2024
Manager
Bicipartes Ceibeña
01.2020 - Current
Master of Science - Computer Science
Ceutec
05.2001 -
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