Brandon Guzman
Public Accountant
San Pedro Sula
Summary
Skilled in Windows 10 and adept at issue troubleshooting, I excel in enhancing customer satisfaction through expert service and active listening. At Henry Schein One, I significantly improved user experience by resolving complex technical problems. My proficiency in customer education and a proactive approach to problem-solving underscore my achievements in technical support roles.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Technical Support Representative
Henry Schein One
03.2023 - Current
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Technical Support Agent
Chamberlain and MyQ App
04.2022 - 03.2023
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved complex technical issues for better client experience and smoother operations.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented support interactions for future reference.
- Fielded average of 40 inbound phone calls to deliver support and remotely resolve service issues.
Customer Service and Tech Support Representative
Comcast West
03.2020 - 04.2022
- Collaborated with cross-functional teams to identify and resolve recurring product issues.
- Participated in regular product training sessions to stay current on updates and enhancements.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
Education
Public Accountant -
Instituto Polivalente Francisco Morazán
Skills
Windows 10
Issue troubleshooting
Customer service expert
Customer servis attitude
Soft skills like active listening, customer education and response appropriately
Timeline
Technical Support Representative
Henry Schein One
03.2023 - Current
Technical Support Agent
Chamberlain and MyQ App
04.2022 - 03.2023
Customer Service and Tech Support Representative
Comcast West
03.2020 - 04.2022
Public Accountant -
Instituto Polivalente Francisco Morazán
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