Brandon Ricardo Hill Pineda
La Ceiba,Atlántida
Summary
Bilingual in English and Spanish, dedicated General Manager with three years of experience in enhancing customer satisfaction and driving revenue growth. Known for a strong work ethic grounded in honesty, respect, and Christian values, consistently striving for personal and professional improvement through continuous learning. Demonstrates exceptional leadership skills, fosters a collaborative team environment, and effectively manages multiple projects under pressure. Committed to delivering outstanding customer experiences and optimizing resource utilization to achieve operational excellence.
Overview
12
12
years of professional experience
15
15
Certification
Work History
General Manager
The Finder Global
06.2022 - 09.2025
- General Manager
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Cold Caller Manager
The Finder Global
01.2022 - 06.2022
- Cold Caller Manager
Lead Manager
The Finder Global
07.2021 - 01.2022
- Lead Manager
Cold Caller
The Finder Global
12.2020 - 07.2021
- Cold Caller
Virtual Receptionist
Office Sense
08.2016 - 07.2021
- Virtual Receptionist
Collections Agent
KM2 SOLUTIONS
01.2015 - 11.2016
- Collections Agent
Agent
CORAL BAY CONTACT CENTER
06.2016 - 08.2016
- Agent
Client Relations Team Member
PARTNER HERO AMERICA
11.2015 - 06.2016
- Client Relations Team Member
Sales Agent
Allied Global
03.2014 - 01.2015
- Sales Agent
Customer Support Representative
Stream Global Services
06.2013 - 01.2014
- Customer Support Representative
Translator for doctors and patients
Adventist Development and Relief Agency (ADRA)
07.2007 - 07.2007
- Translator for doctors and patients
- Jornada Médica “Cambiando Vidas”
Education
Bachelor of Computer Science -
Universidad Tecnológica de Centroamérica (UNITEC)
High School Diploma (GED) - Bachiller en Ciencias y Letras
La Ceiba Bilingual School (LCBS)
La Ceiba, Atlántida, Honduras01.2012
First and Second Grade -
Santa Teresa Bilingual School (STBS)
La Ceiba, Atlántida, Honduras01.2006
Nursery – Kindergarten - undefined
Owen’s Boro Kindergarten
La Ceiba, Atlántida, Honduras01.2000
Skills
- Intermediate knowledge in Microsoft Windows and Apple IOS
- Knowledge in handling Microsoft Office (Word, Excel, Access, PowerPoint y Publisher)
- Knowledge in handling Adobe Photoshop y DreamWeaver for internet website creation
- Knowledge in installing and managing antiviruses in computers
- Programming
- Knowledge in computer maintenance
- Web development
- Databases
- Computer networks
- Fluid English and Spanish to a 100% spoken, written, and reading
- Ability to learn quickly
- I always focus on my tasks at hand and fulfill them diligently
- Versatile in various fields
- Handyman
- Branding
- Advertising and marketing
- Sales
- Recruitment
Certification
- Customer Service Certificate
- High School Computer Knowledge Excellence Certificate
- Safe handling of foods
- SiriusXM Customer Service Representative Certificate
- Reservationcounter.com Sales Agent Certificate
- Western Dental Collections Certificate
- Client Relations Team Member Certificate
- Photoshop
- MySQL Databases
- Interpersonal Relationships
- MS EXCEL
- Online Marketing
- Creation of Online Marketing Campaigns
- Team Motivation at Work
- Completion of Positive Attitude and Emotional Intelligence Course
- Completion of Etiquette and Protocol Course
- Personal Finances
- Time Management
- For confirmation of my courses you may go to: CERTIFICACIÓN (infop.hn) and type in my DNI: 0101199501456
Education
My lifelong education has been bilingual.
Languages
English
Spanish
Timeline
General Manager
The Finder Global
06.2022 - 09.2025
Cold Caller Manager
The Finder Global
01.2022 - 06.2022
Lead Manager
The Finder Global
07.2021 - 01.2022
Cold Caller
The Finder Global
12.2020 - 07.2021
Virtual Receptionist
Office Sense
08.2016 - 07.2021
Agent
CORAL BAY CONTACT CENTER
06.2016 - 08.2016
Client Relations Team Member
PARTNER HERO AMERICA
11.2015 - 06.2016
Collections Agent
KM2 SOLUTIONS
01.2015 - 11.2016
Sales Agent
Allied Global
03.2014 - 01.2015
Customer Support Representative
Stream Global Services
06.2013 - 01.2014
Translator for doctors and patients
Adventist Development and Relief Agency (ADRA)
07.2007 - 07.2007
High School Diploma (GED) - Bachiller en Ciencias y Letras
La Ceiba Bilingual School (LCBS)
Nursery – Kindergarten - undefined
Owen’s Boro Kindergarten
Bachelor of Computer Science -
Universidad Tecnológica de Centroamérica (UNITEC)
First and Second Grade -
Santa Teresa Bilingual School (STBS)