Bianca Mejia
Property Manager
Roatan
Summary
Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with home-owners, guests and staff .
Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Vacation Rental Property Manager
One Stop Roatan Vacation Rentals
01.2021 - Current
- Managed financial tasks for optimal budget control, including collecting payments, tracking expenses, and generating revenue reports.
- Assisted guests in planning their vacations by providing personalized recommendations, ensuring memorable and enjoyable stays.
- Analyzed performance metrics regularly to identify areas of improvement within the vacation rental business operations.
- Improved overall guest experience by addressing concerns promptly and professionally, ensuring positive reviews and repeat bookings.
- Reduced maintenance costs by implementing preventative measures and regular property inspections.
- Provided exceptional customer service through clear communication channels such as email, phone calls, or in-person meetings when necessary.
- Collaborated with housekeeping staff to ensure timely turnovers and maintain high standards of cleanliness in all rental properties.
- Coordinated with maintenance teams to address issues quickly and minimize downtime between bookings.
- Communicated effectively with owners, residents, and on-site associates.
Front Desk Receptionist
Andrews University
08.2018 - 08.2019
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Developed an Inventory system to keep track of items in over 50 houses.
Education
Bachelor of Arts - Language Interpretation And Translation
Andrews University
Berrien Springs MI 05.2017 - 05.2021
Skills
Professionalism
undefinedTimeline
Vacation Rental Property Manager
One Stop Roatan Vacation Rentals
01.2021 - Current
Front Desk Receptionist
Andrews University
08.2018 - 08.2019
Bachelor of Arts - Language Interpretation And Translation
Andrews University
05.2017 - 05.2021
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