Bessy Claros Hiza
Tegucigalpa,Honduras
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Legal Assistant
iTicket.Law
10.2024 - Current
- As a Legal Assistant, I am the first point of contact for people seeking legal representation.
- I handle new client intakes, review the case information, and determine whether or not they are a good fit as a client.
- I also handle questions and matters related to the current clients that are under my team's scope.
Director of Operations
The Assistant Point
01.2020 - Current
- As the Director of Operations and Customer Success, I hire talent and assign the right talent to each client.
- I also create processes and strategies that allow the team to work efficiently.
- Being the Director of Operations requires problem-solving, adaptability, and communication as a foundation for successful performance.
Paralegal/Case Manager
Goldberg and Loren
01.2024 - 08.2024
- As a Paralegal and Case Manager in the Litigation department, I was involved in various aspects of each case.
- I drafted Complaints and Summons.
- I also conducted a Discovery for the cases assigned to my team.
- I scheduled meetings and depositions with the Attorney and the opposing Counsel.
- On some occasions, I had the opportunity to attend and assist in Depositions.
Marketing and Social Media Manager
Raleigh Immigration Law Firm
04.2023 - 04.2024
- As Marketing Manager, I created, developed, and implemented marketing proposals and strategies to generate revenue and make a more significant online and physical presence for the company.
- I also managed the company's relationships with non-profit organizations and created programs that would benefit the immigrant community, the non-profit organizations, and the Firm.
- This required me to use empathy, understanding, and teamwork to achieve the goals successfully.
ESL, Spanish, and Global Perspectives Research Teacher
Ying Hai High School and American Eagle Institute Cram School
Tainan, Taiwan
03.2019 - 07.2023
- Company Overview: Tainan, Taiwan
- As a high school and cram school teacher in Taiwan, I was able to help students learn a new language and prepare them to be active members of the international society, as well as prepare them for life abroad if that was their choice.
- I was also a Global Perspective Research teacher.
- In this class, I helped the students learn about the current global order by giving them a view into what other countries and societies represent in today's world.
- At the core of GPR was teaching the students how to conduct research properly, prepare papers and essays, and present their findings.
- As a teacher in a foreign country, I had to rely on active listening, creativity, and organization to be an effective teacher for all my students.
- Tainan, Taiwan
Customer Success Manager
Invisible Technologies
04.2018 - 11.2019
- As Customer Success Manager, I was the client and the company liaison.
- I always ensured all of the client's processes were running smoothly and that the communication between the client and the company was clear, constant, and transparent.
- At one point, I handled a portfolio of over one hundred clients and ensured every client felt cared for, acknowledged, and happy with the process and results.
Customer Service Supervisor
Dream Reach Virtuals/Great Virtual Works
01.2015 - 01.2019
- As a customer service supervisor, I ensured the highest quality of my team's training and customer interactions.
- One of my most significant responsibilities was constantly training and giving my team feedback so that the service they provided was the best.
- Another important responsibility for the role was de-escalating situations with unhappy customers.
Executive Assistant
SOLID Executive Partners
03.2012 - 11.2014
- As an Executive Assistant to the company's President and CEO, my responsibilities included managing inboxes and calendars, planning events and travel, scheduling, and attending meetings with the Board of Directors and all of the Partners.
- I was also responsible for establishing the company's first office in Honduras and recruiting and hiring talent.
English Teacher
Various Schools
07.2000 - 01.2012
- I began my work life as an English teacher.
- I taught people of all ages, including children and adults.
- My experience includes in-person and online teaching.
Education
International Relations -
Universidad Católica de Honduras
Tegucigalpa, HondurasSkills
- Legal research
- Case management
- Client intake
- Discovery procedures
- Communication skills
- Customer service
- Attention to detail
- Time management
- Project management
- Team collaboration
- Document management
- Analytical thinking
Other Online Projects
- Social Media Marketing, Motiv Marketing
- Growth Specialist, Optimal Homes and Optimal Loans
- Lead Generation and Marketing, Author Arie Brish
Digital Skills
- Social Media
- Litify
- Back Office
- OCRM
- Zendesk
- Hubspot
- Salesforce
- Slack
- Microsoft Office
- Google Suite
Languages
Spanish
First Language
English
Proficient (C2)
C2
Portuguese
Advanced (C1)
C1
French
Intermediate (B1)
B1
Certification
English for Journalism, University of Pennsylvania
English Composition I, Duke University
The Strategy of Content Marketing, University of California, Davis
International Women's Health and Human Rights, Stanford University
Feminism and Social Justice, University of California, Santa Cruz
Timeline
Legal Assistant
iTicket.Law
10.2024 - Current
Paralegal/Case Manager
Goldberg and Loren
01.2024 - 08.2024
Marketing and Social Media Manager
Raleigh Immigration Law Firm
04.2023 - 04.2024
Director of Operations
The Assistant Point
01.2020 - Current
ESL, Spanish, and Global Perspectives Research Teacher
Ying Hai High School and American Eagle Institute Cram School
03.2019 - 07.2023
Customer Success Manager
Invisible Technologies
04.2018 - 11.2019
Customer Service Supervisor
Dream Reach Virtuals/Great Virtual Works
01.2015 - 01.2019
Executive Assistant
SOLID Executive Partners
03.2012 - 11.2014
English Teacher
Various Schools
07.2000 - 01.2012
International Relations -
Universidad Católica de Honduras
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