Summary
Overview
Work History
Education
Skills
Websites
Workshops And Courses
Timeline
Generic

Ayleen Flores Fiallos

Human Resources Specialist
El Progreso, Honduras

Summary

Detail-oriented and proactive Human Resources professional with over 4 years of experience supporting global HR processes in fast-paced, remote-first tech environments. Skilled in managing the full employee lifecycle, ensuring HR compliance, streamlining policy implementation, and driving employee engagement initiatives. Recognized for handling sensitive matters with discretion and fostering a positive, inclusive workplace culture. Proficient in HR systems like BambooHR, JIRA, Avionté, Jobvite, and CLM platforms for contract lifecycle management, as well as collaboration tools such as Slack, Zoom, and Microsoft 365.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

People Operations Assistant

Software Mind North America
Remote - United States
09.2023 - Current
  • Provide day-to-day HR support to employees and managers as part of a collaborative People Operations team, ensuring adherence to HR policies and promoting a respectful workplace.
  • Manage end-to-end processes including onboarding, offboarding, and contract administration (creation, renewals, and rate negotiations in coordination with Operations Managers).
  • Maintain accurate and up-to-date employee records in BambooHR; generate reports to support People Ops decision-making.
  • Assist in developing, updating, and formalizing internal policies aligned with organizational goals and compliance requirements.
  • Collaborate with Learning & Development to coordinate leadership and skills development initiatives, including workshop logistics and follow-up.
  • Coordinate HR support requests and special projects through JIRA to optimize response times and service quality.
  • Administer birthday benefits and other recognition programs, handling communications and reimbursement processes to enhance employee engagement.
  • Participate in quarterly projects focused on process improvement and organizational culture enhancement.
  • Contribute to seamless People Operations delivery by coordinating processes, supporting employees and managers, and driving continuous improvements.

Recruiting Assistant

Software Mind North America
Remote - United States
05.2022 - 09.2023
  • Sourced, screened, and interviewed candidates for multiple roles, partnering closely with recruiters to effectively fill open positions.
  • Assisted in managing ATS platforms and BambooHR to streamline recruitment workflows and HR data management.
  • Supported onboarding by preparing contracts, initiating background checks, and facilitating first-day orientation sessions.
  • Contributed to candidate engagement initiatives, maintaining clear communication and fostering positive relationships throughout the recruitment process.
  • Assisted in backfilling recruiter roles during peak periods to ensure continuous hiring progress.
  • Prepared and maintained recruitment metrics reports to support data-driven hiring decisions.
  • Managed human resources document administration, ensuring accurate record keeping and compliance.

Recruiter

Prime Sources S de R.L. de C.V.
San Pedro Sula, Honduras
12.2021 - 05.2022
  • Solely managed the entire recruitment process for multiple roles, from sourcing and screening to interviews, selection, and offer coordination.
  • Created and executed recruitment strategies to meet company hiring needs efficiently.
  • Prepared and managed employment contracts, ensuring full compliance with labor laws and company policies.
  • Organized and maintained accurate employee records for compliance and audits.
  • Created payslips and supported payroll processing.
  • Handled IHSS (Honduran Social Security) procedures for new hires and ongoing compliance.
  • Provided general HR support and responded to employee inquiries on HR matters.

Education

Bachelor of Science - Human Resources

Centro Universitario Tecnológico De Unitec
San Pedro Sula, Honduras
01.2018 - 12.2022

Bachelor of Science - Master’s Degree in Strategic Human Resource Manage

Universidad Tecnológica Centroamericana | Unitec
San Pedro Sula, Honduras

Skills

  • Employee Relations & Support

  • Conflict Resolution & Issue Escalation

  • Policy Implementation & HR Compliance

  • Onboarding & Offboarding, Contract & Benefits Administration

  • HRIS & ATS Management (BambooHR, JIRA, Avionte, Jobvite)

  • Data Analysis & Reporting

  • Learning & Development Support

  • Cross-functional Collaboration

  • Remote HR Operations

  • Google Workspace & Microsoft Office Suite

  • MS office

  • Proficient in bilingual communication (English and Spanish)

Workshops And Courses

  • Learning and Development, Coursera (HRCI), In Progress, 2025
  • Talent Acquisition, Coursera (HRCI), 2025
  • Recruitment, Selection, and Hiring of Personnel, CCICH, 2022
  • Situational Leadership, CCICH, 2021
  • Human Rights, CCICH, 2021
  • Project Management, CCICH, 2021

Timeline

People Operations Assistant

Software Mind North America
09.2023 - Current

Recruiting Assistant

Software Mind North America
05.2022 - 09.2023

Recruiter

Prime Sources S de R.L. de C.V.
12.2021 - 05.2022

Bachelor of Science - Human Resources

Centro Universitario Tecnológico De Unitec
01.2018 - 12.2022

Bachelor of Science - Master’s Degree in Strategic Human Resource Manage

Universidad Tecnológica Centroamericana | Unitec

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Ayleen Flores FiallosHuman Resources Specialist