Adobe Photoshop
AXEL RUBIO
Photographer
Tegucigalpa,Francisco Morazan
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Supervisor
CNE
Tegucigalpa, Departamento de Francisco Morazan
01.2023 - 03.2025
- Organized training programs for staff members to enhance their skills in logistics management concepts and practices.
- Collaborated with cross-functional teams to streamline workflows, improve communication channels, and increase overall efficiency within the organization.
- Reduced order processing times through effective coordination of team members and resources.
- Optimized warehouse layout for better space utilization, leading to improved productivity levels.
- Coordinated timely maintenance of fleet vehicles to reduce downtime costs associated with repairs or replacements.
- Enhanced supply chain efficiency with strategic planning and execution of transportation routes.
Customer Service Representative
ICC BPO
12.2021 - 12.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Freight Dispatcher
STT Logistics Group
02.2021 - 09.2021
- Ensured compliance with all federal and state transportation regulations, mitigating potential risks and legal issues.
- Maintained detailed records of all dispatched shipments, ensuring documentation was organized and readily available for reference or auditing purposes.
- Coordinated effectively between clients, carriers, and internal departments to ensure smooth execution of shipments from pickup to delivery.
- Enhanced customer satisfaction through proactive communication regarding shipment status and addressing concerns promptly.
- Maintained positive relationships with carriers, negotiating contracts to secure competitive rates for shipping services.
- Expedited critical shipments by prioritizing tasks according to urgency levels while maintaining high standards of customer service quality at all times.
Subject Matter Expert
Intouch CX
Tegucigalpa, Departamento de Francisco Morazan
03.2020 - 12.2020
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Analyzed customer feedback data to identify trends and opportunities for process improvement initiatives.
- Mentored new hires, providing guidance on best practices, company policies, and exceptional customer service techniques.
- Conducted regular quality audits on team interactions, providing constructive feedback to help enhance performance levels.
Broker Sales Representative
CONVOY
Tegucigalpa, Departamento de Francisco Morazan
04.2019 - 03.2020
- Verified and noted count and condition of cargo received.
- Maximized profitability by effectively balancing cargo capacity utilization among various modes of transport.
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
- Coordinated shipments, ensuring seamless transportation from origin to destination points.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Managed high-volume orders while maintaining strict attention to detail and accuracy in all transactions.
Sales Manager
CONTEX
11.2017 - 11.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Photographer
FOTO REGIS
Tegucigalpa, Departamento de Francisco Morazan
02.2015 - 11.2017
- Edited, toned, captioned, and uploaded photographs for publication.
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Planned and prepared for on-location and studio shoots.
- Photographed high-quality images for various print and digital projects.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
Education
No Degree - Ingenieria Civil
Universidad Jose Cecilio Del Valle
Tegucigalpa, Honduras 05.2001 -
High School Diploma -
Liceo San Juan
Tegucigalpa, Honduras 05.2001 -
Skills
Staff management
Operations management
Process improvement
Strategic planning
Schedule development
Inventory control
Staff discipline
Customer service
Employee motivation
Team building
Training and mentoring
Coachings
Staff development
Software
MS office
Timeline
Supervisor
CNE
01.2023 - 03.2025
Customer Service Representative
ICC BPO
12.2021 - 12.2022
Freight Dispatcher
STT Logistics Group
02.2021 - 09.2021
Subject Matter Expert
Intouch CX
03.2020 - 12.2020
Broker Sales Representative
CONVOY
04.2019 - 03.2020
Sales Manager
CONTEX
11.2017 - 11.2018
Photographer
FOTO REGIS
02.2015 - 11.2017
No Degree - Ingenieria Civil
Universidad Jose Cecilio Del Valle
05.2001 -
High School Diploma -
Liceo San Juan
05.2001 -
Similar Profiles
Olivia ArchibaldOlivia Archibald
Event Staff Supervisor (Pink Floyd Exhibition) at CNEEvent Staff Supervisor (Pink Floyd Exhibition) at CNE
Karan ThakarKaran Thakar
Table Games Dealer at CNETable Games Dealer at CNE
NC NASIRNC NASIR
Ice Cream Attendant at CNEIce Cream Attendant at CNE