Learning new things
Elia Tercero
Customer Service Representative
Tegucigalpa,FM
Summary
Adept at problem resolution and technical support, I significantly enhanced customer loyalty at Teleperformance by tailoring personalized solutions and streamlining service delivery. My collaborative efforts in developing best practices underscore my strong teamwork and research skills, ensuring high-quality customer interactions.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
Teleperformance
09.2022 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
Education
Lawyer - Law
UNAH
Tegucigalpa, Honduras 09.2021 - Current
Skills
Problem Resolution
Appointment Scheduling
Technical Support
Research
Call Management
Product Knowledge
Interests
Meet the Quality Standards
Timeline
Customer Service Representative
Teleperformance
09.2022 - Current
Lawyer - Law
UNAH
09.2021 - Current
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