Argel Gordillo
George Town,Cayman Islands
Summary
As a Director of Food and Beverage, I oversee all food and beverage operations within hospitality establishments such as hotels, restaurants, resorts, or cruise ships. My responsibilities include managing staff, inventory control, menu planning and execution, ensuring quality and customer satisfaction, as well as compliance with food safety regulations. Additionally, I am tasked with optimizing department profitability through efficient cost management and implementation of marketing strategies.
Overview
24
24
years of professional experience
Work History
Food and Beverages Manager
Morritts Porperites Cayman Ltd
East End, Cayman Islands
03.2021 - 05.2024
- Developed and implemented a system for tracking quality assurance and food safety standards, leading to improved food safety
- Developed and maintained detailed records of food and beverages inventories and orders, resulting in a reduction in food waste
- Managed a team of +25 staff members to ensure quality service and a positive customer experience
- Oversaw inventory management to ensure food items were restocked and rotated according to schedule.
Restaurant Manager
Ixora Bar and Restaurant
Palmetto Bay, Roatan,Bay Islands
11.2018 - 03.2020
- Developed and implemented strategies to increase customer satisfaction
- Streamlined operations and reduced labor costs through the implementation of new workflows and processes
- Set and monitored performance goals for employees and provided feedback to ensure goal achievement.
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
Operation Manager
VACASA
Roatan, Bay Islands
11.2018 - 03.2020
- As a hotel Operations Manager, I oversee staff management, ensuring recruitment, training, scheduling, and performance
- I prioritize guest relations, engaging directly to address concerns and maintain high service standards
- Additionally, I manage facility maintenance, conducting regular inspections, coordinating repairs, and ensuring compliance with health and safety regulations
- My role encompasses a commitment to exceptional customer service, efficient staff management, and the upkeep of hotel facilities to ensure a positive experience for guests.
Operation Manager
Henrys Cove Dive Resort
Roatan, Bay Islands
12.2016 - 06.2018
- As a hotel Operations Manager, I oversee staff management, ensuring recruitment, training, scheduling, and performance
- I prioritize guest relations, engaging directly to address concerns and maintain high service standards
- Additionally, I manage facility maintenance, conducting regular inspections, coordinating repairs, and ensuring compliance with health and safety regulations
- My role encompasses a commitment to exceptional customer service, efficient staff management, and the upkeep of hotel facilities to ensure a positive experience for guests.
Food and Beverage Manager
Partenon Beach Resort
La Ceiba, Atlantida,Honduras
11.2013 - 01.2016
- Managed a team of +20 staff members to ensure quality service and a positive customer experience
- Oversaw inventory management to ensure food items were restocked and rotated according to schedule
- Maintained strict compliance with food safety regulations to ensure a safe and sanitary environment.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
Owner/Manager
Latin Taste Meat and Deli Market
La Ceiba, Honduras
12.2010 - 10.2013
- Managed a team of +10 staff members to ensure quality service and a positive customer experience
- Maintained strict compliance with food safety regulations to ensure a safe and sanitary environment
- Oversaw inventory management to ensure food items were restocked and rotated according to schedule
- Developed training programs and performance reviews to ensure staff competency and productivity.
Head Chef
Treasure Island Resort
Grand Cayman, Cayman Islands
10.2007 - 03.2010
- Managed a team of +20 staff members to ensure quality service and a positive customer experience
- Maintained strict compliance with food safety regulations to ensure a safe and sanitary environment
- Oversaw inventory management to ensure food items were restocked and rotated according to schedule
- Developed training programs and performance reviews to ensure staff competency and productivity.
- Developed menus and recipes for a variety of dishes, including appetizers, entrees, desserts, and specialty items.
Executive Chef
Barcelo Solymar
Varadero, Cuba
02.2000 - 10.2007
- Developed and implemented a training program for kitchen staff that improved efficiency and quality of output
- Established a comprehensive food safety and sanitation program that reduced foodborne illness incidents
- Managed a team of +20 chefs and kitchen staff.
- Directed kitchen staff in food preparation and presentation to ensure high quality standards were met.
- Developed and implemented menus for multiple restaurants, catering events, and private parties.
Education
Master's Degree - Business Administration
EUDE
03.2020
Professional Technical Degree - Gastronomic Services
School of Gastronomy and Tourism Studies
07.1992
Bachelor's Degree - Economics and Finance
University of Havana
06.1990
Restaurant Direction -
TheRestaurant MBA
Skills
- Adaptability
- Effective Time Management
- Customer Service
- Inventory Control
- Employee Training
- Food Safety and Sanitation
- Organizational Techniques
Details
George Town, Cayman Islands, (345) 936-5739, argelgordillo@gmail.com
Personal Information
Title: Food And Beverage Director
Languages
- Spanish
- English
Timeline
Food and Beverages Manager
Morritts Porperites Cayman Ltd
03.2021 - 05.2024
Restaurant Manager
Ixora Bar and Restaurant
11.2018 - 03.2020
Operation Manager
VACASA
11.2018 - 03.2020
Operation Manager
Henrys Cove Dive Resort
12.2016 - 06.2018
Food and Beverage Manager
Partenon Beach Resort
11.2013 - 01.2016
Owner/Manager
Latin Taste Meat and Deli Market
12.2010 - 10.2013
Head Chef
Treasure Island Resort
10.2007 - 03.2010
Executive Chef
Barcelo Solymar
02.2000 - 10.2007
Master's Degree - Business Administration
EUDE
Professional Technical Degree - Gastronomic Services
School of Gastronomy and Tourism Studies
Bachelor's Degree - Economics and Finance
University of Havana
Restaurant Direction -
TheRestaurant MBA
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