ARABELA MARIA LOPEZ LOPEZ
San Pedro Sula
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
OPI, Medical Interpreter
Interactive Contact Center BPO
08.2022 - 03.2024
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through phone to facilitate communication between parties unable to meet in person.
Customer Service Representative
StarTek
05.2021 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
BACHELOR´S DEGREE - Industrial and Systems Engineering
Unitec
San Pedro Sula10-2025
Skills
- Project management
- Supply chain management
- Effective communication
- Problem solving
- Strong memory retention
- Medical terminology
- Attention to detail
- Decision-making
- Microsoft office
- Client service
- Document creation
- Multitasking capacity
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Italian
Elementary (A2)
Timeline
OPI, Medical Interpreter
Interactive Contact Center BPO
08.2022 - 03.2024
Customer Service Representative
StarTek
05.2021 - 10.2021
BACHELOR´S DEGREE - Industrial and Systems Engineering
Unitec
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