ANTHONY ALEXANDER MENDOZA MATAMOROS
Tegucigalpa,Honduras
Summary
Motivated and results-oriented professional seeking to gain experience and contribute effectively in a dynamic work environment. I aim to apply my technical background in Information Technology, along with my skills in customer service and technical support. I bring strong communication abilities in English, a commitment to excellence, and a high level of responsibility, with the goal of contributing to organizational success while continuing my professional growth.
Overview
5
5
years of professional experience
Work History
Customer Support Advocate II
PartnerHero Honduras
04.2025 - 03.2026
- Resolved issues promptly and effectively, contributing to high customer satisfaction
- Managed customer interactions through tickets, calls, chats, and emails
- Facilitated payments, cancellations, refunds, and claims for customers and contractors
Technical Support Agent
Teleperformance
03.2024 - 01.2025
- Delivered customer-focused solutions rapidly to enhance user satisfaction
- Resolved customer inquiries through phone and chat support.
- Diagnosed technical issues with software and hardware systems.
- Provided technical support through maintenance, troubleshooting, repairs, and replacements to resolve technical issues
- Documented troubleshooting steps in knowledge management system.
Technical Support Agent (Advanced Roles)
24-7 Intouch
01.2021 - 01.2023
- Resolved advanced technical issues, enhancing customer satisfaction
- Delivered high-level troubleshooting and customer service
- Facilitated tech support sales activities, contributing to revenue growth
- Coached sales team, improving sales techniques and customer engagement
- Supported customers in resolving issues related to security systems (Vivint campaign)
- Earned promotions to advanced roles
Concierge & Sales Agent
Allied Global (TravelPass Group)
- Provided personalized service and sales support
- Assisted customers with hotel reservations via phone, ensuring optimal accommodation choices
- Delivered personalized service and sales support, addressing individual customer needs
Education
Some College (No Degree) - Computer Science
Universidad Nacional Autónoma De Honduras
04-2026
Technical Professional High School Diploma - Information Technology
Instituto Senderos de Luz
Middle School -
Instituto Privado Emanuel
Primary Education -
Escuela Fantasías Infantiles
Skills
- Customer engagement
- Client support
- Closing sales
- Sales contracts
- Customer-oriented mindset
- Technical troubleshooting
- Software support
- Problem-solving
- Customer retention
- Upselling strategies
- Time management
- Team collaboration
- Team adaptability
- Adapts under pressure
- Conflict resolution
- Interpersonal communication
- Empathy
- Technical support
Personal Information
- Date of Birth: 11/20/00
- Marital Status: Single
- Place of Birth: Francisco Morazán
Languages
English
Proficient (C2)
C2
Spanish
Native
Native
Timeline
Customer Support Advocate II
PartnerHero Honduras
04.2025 - 03.2026
Technical Support Agent
Teleperformance
03.2024 - 01.2025
Technical Support Agent (Advanced Roles)
24-7 Intouch
01.2021 - 01.2023
Concierge & Sales Agent
Allied Global (TravelPass Group)
Some College (No Degree) - Computer Science
Universidad Nacional Autónoma De Honduras
Technical Professional High School Diploma - Information Technology
Instituto Senderos de Luz
Middle School -
Instituto Privado Emanuel
Primary Education -
Escuela Fantasías Infantiles