Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Anny Escoto

Anny Escoto

Law Student & Client Service Professional
La Paz

Summary

Dynamic customer service professional with proven experience in cash handling and payment processing at Banco Atlántida. Skilled in building strong client relationships and maintaining accurate records as a Call Agent at Credi Q Finance. Known for attention to detail, clear communication, and effective multitasking, consistently contributing to customer satisfaction and operational success.

Overview

5
5
years of professional experience
1
1
Language

Work History

Cashier

BANCO ATLANTIDA
01.2019 - 05.2023
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.

Call Agent

Credi Q Finance
01.2018 - 12.2018
  • Contacted clients via phone to verify and update their personal and financial information in the company’s internal database.
  • Ensured data accuracy and confidentiality, following internal policies and data protection standards.
  • Provided basic customer support by answering client questions, and redirecting concerns to the appropriate departments.
  • Maintained detailed logs of each interaction and update, contributing to the integrity of the customer records system.
  • Collaborated with the operations and collections teams to ensure synchronized and reliable client information.

Education

No Degree - Law

Universidad Metropolitana De Honduras
Tegucigalpa, Honduras
05.2001 -

High School Diploma -

Instituto España Jesus Milla Selva
Tegucigalpa, Honduras
05.2001 -

Skills

Customer service

Cash handling

Customer assistance

Payment processing

Sales Support

Multitasking

Team Collaboration

Attention to Detail

Accomplishments

  • Maintained 99.9% transaction accuracy for over 4 years as a bank teller
  • Successfully updated more than 5,000 customer records at Credi Q Finance
  • Exceeded monthly sales targets by 15% through cross-selling banking products

Interests

Legal research

Public speaking

Travel and cultural exchange

Timeline

Cashier

BANCO ATLANTIDA
01.2019 - 05.2023

Call Agent

Credi Q Finance
01.2018 - 12.2018

No Degree - Law

Universidad Metropolitana De Honduras
05.2001 -

High School Diploma -

Instituto España Jesus Milla Selva
05.2001 -

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Anny EscotoLaw Student & Client Service Professional