Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anghel Luis

Summary

I am a professional with a complete secondary education and currently pursuing university studies at UNAH. During my academic career I have acquired theoretical and practical knowledge that complements my work experience.

In my work experience, I have worked in high-demand environments, where I have developed and perfected my skills in effective communication, problem solving and time management.

My ability to actively listen and empathize with clients has allowed me to provide personalized and high-quality service, resolution, achieving their satisfaction and loyalty.

I am a proactive person, with a strong orientation towards achieving goals and continuous improvement. My organization and ability to prioritize tasks allow me to handle multiple responsibilities efficiently. In addition, I have a natural ability to work as a team, leading with a collaborative approach and motivating my colleagues to reach their full potential.


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Costumer Service Representative

StarTek
08.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Used to be with repair team, and sales team in LOB named Comcast West and Xfinity Mobile

Education

High School Diploma -

Instituto Liceo El Manantial
Santa Ana, Honduras
12.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Sales Experience
  • Repair Experience
  • Microsoft Teams Experience
  • Excel Experience
  • Microsoft 365 Experience

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Costumer Service Representative

StarTek
08.2023 - Current

High School Diploma -

Instituto Liceo El Manantial
Anghel Luis