ANGEL RICARDO LUQUE AGUILAR
San Pedro Sula,Honduras
Summary
Engagement and communications professional with experience building strong relationships across government, industry, and community stakeholders. Skilled in public relations, content development, event management, and strategic planning, with the ability to lead cross-functional initiatives, manage KPIs, and deliver business development outcomes. Recognised for strong communication, negotiation, and collaboration skills that support organisational objectives.
Overview
1
1
Certification
10
10
years of post-secondary education
13
13
years of professional experience
Work history
Operations Supervisor
Relay Human Cloud
2024.09 - Current
- Managed large team, ensuring effective resolution of daily personnel issues through continuous supervision, coaching, and individual support.
- Managed disciplinary processes effectively, improving consistency and regulatory compliance by applying company policies fairly and maintaining proper documentation.
- Strengthened workforce attendance control, reducing absenteeism incidents through daily monitoring and consistent enforcement of internal policies.
- Designed and implemented training programs, achieving measurable improvements in team performance through structured coaching and goal tracking.
- Standardized internal procedures to improve team efficiency, resulting in enhanced operational performance through documentation and implementation of new workflows.
- Led leadership development initiatives, strengthening team capabilities while enhancing business compliance and organizational growth.
- Drove new client development and stakeholder engagement, expanding account portfolio by identifying business opportunities and building strong commercial relationships.
- Improved operational efficiency by standardizing team processes, documenting best practices, and implementing streamlined workflows.
Inside Sales Distributor Associate
Superior Glove Works, Canadá
2023.11 - 2024.08
- Strengthened engagement with distributors across U.S., Mexico and Canada, increasing sample reorder rates through consistent follow-up and personalized product recommendations.
- Supported commercial content creation and follow-up activities, improving distributor response rates through management of Salesloft cadences and accurate communication tracking in Salesforce CRM.
- Coordinated communication between Territory Managers and Key Account Managers, reducing order processing times by serving as liaison and identifying new business opportunities.
- Implemented structured communication protocols to address distributor inquiries, achieving faster resolution times by escalating issues through established channels with Key Accounts team.
- Maintained ongoing distributor relationships, ensuring timely communication, issue resolution, and alignment with business objectives across multiple territories.
- Leveraged CRM data and customer interactions to support account development initiatives and strengthen distributor engagement strategies
Billing Agent
WeTransport Global Inc, Texas
2022.09 - 2023.07
- Maintained transparent communication records for shipment documentation and billing processes, achieving zero compliance discrepancies through effective coordination with customers and internal departments to collect and verify required documents.
- Resolved customer inquiries and service requests, contributing to improved customer satisfaction by providing timely and professional support related to billing and shipment processes.
- Strengthened internal reporting systems, increasing data accuracy through the management of databases and the preparation of periodic operational reports.
- Coordinated documentation workflows across multiple clients ensuring compliance with company procedures and regulatory requirements.
- Supported operational efficiency by maintaining accurate records, monitoring documentation status, and facilitating communication between customers and internal teams.
- Generated and analyzed reports to support decision-making, improve process visibility, and enhance overall administrative performance.
Operations Assistant Manager
COINCA, Honduras
2020.04 - 2022.07
- Led customer engagement and feedback collection initiatives, achieving sustained improvements in customer satisfaction levels through implementation of customer service policies and continuous quality monitoring.
- Directed cross-functional coordination and goal achievement, consistently meeting KPIs by defining and monitoring key departmental performance indicators.
- Identified market opportunities and communicated findings to management, supporting more informed strategic decision-making through continuous monitoring of customers and competitors.
- Drove continuous improvement initiatives, achieving measurable advancements in operational quality by leading cross-functional process improvement projects.
AM Shift Manager
Allied Global, Honduras
2016.03 - 2018.10
- Coordinated internal communication and team development programs, improving advisor performance through structured coaching and team-building activities.
- Prepared and communicated performance reports to management, increasing visibility into KPI trends through generation of daily, weekly, and monthly reports.
- Supported recruitment processes and employee relationship-building initiatives, improving team retention through candidate interviews and personnel management aligned with company objectives.
International Relations Assistant
UNITEC, Honduras
2014.01 - 2015.08
- Coordinated public relations and outreach initiatives for international academic programs, increasing program enrollment through informational presentations in classrooms and auditoriums.
- Created and executed promotional content and event materials, enhancing program visibility through planning and implementation of advertising and engagement strategies.
- Coordinated event logistics and participant registration processes, improving enrollment efficiency by managing registration workflows for international programs.
- Addressed inquiries and requests from students during event planning, improving response consistency by following established departmental communication channels.
Education
Bachelor's Degree in Law
CEUTEC
San Pedro Sula / Honduras 2023.01 -
Bachelor's Degree International Relations
UNITEC
San Pedro Sula / Honduras 2014.01 - 2018.05
High School
Bilingual School del Valle
2007.08 - 2013.06
Skills
- Engagement Specialist
- Problem Solver
- Legal
- Public relations
- Community outreach
- Operational Leader
- Event coordination
- Business Builder
- People Developer
- Process Optimization
- Interdepartmental coordination
- KPI management
- Strategic planning
Certification
- How to Win Friends and Influence People — Dale Carnegie
- Digital Marketing Program
- Creation of Conferences, Demonstrations and Commercial Events
- Meta Ads 2023
Languages
Inglés — Fluido
Español — Nativo
Timeline
Operations Supervisor
Relay Human Cloud
2024.09 - Current
Inside Sales Distributor Associate
Superior Glove Works, Canadá
2023.11 - 2024.08
Bachelor's Degree in Law
CEUTEC
2023.01 -
Billing Agent
WeTransport Global Inc, Texas
2022.09 - 2023.07
Operations Assistant Manager
COINCA, Honduras
2020.04 - 2022.07
AM Shift Manager
Allied Global, Honduras
2016.03 - 2018.10
Bachelor's Degree International Relations
UNITEC
2014.01 - 2018.05
International Relations Assistant
UNITEC, Honduras
2014.01 - 2015.08
High School
Bilingual School del Valle
2007.08 - 2013.06