Andrea Raudales
Distrito Central
Summary
Talented Receptionist driven to improve productivity and customer relations through strong attention to detail and polished, professional demeanour. Enthusiastic Office Assistant with good grasp of financial, customer service and administrative requirements. Friendly and motivated team player with a professional demeanour and superior attention to detail. Responsible Office Manager versed in mediating employee conflict and running efficient daily business operations. Energetic and reliable Office Manager skilled with working with diverse group of people.
Overview
12
12
years of professional experience
Work History
Customer Agent
StarTek
Tegucigalpa
10.2022 - Current
- Identified, monitored and resolved potential problematic customer issues.
- Contributed towards the development of training materials, enhancing new hires'' understanding of company policies and procedures.
- Recognized for outstanding performance, receiving multiple awards and commendations for consistently exceeding expectations in the role of Customer Agent.
- Delivered exceptional service by resolving customer inquiries in a professional and empathetic manner.
ASSISTANT MANAGER
Secretaria de Desarrollo e Inclusión Social
Tegucigalpa, Distrito Central
02.2017 - 06.2022
- Handled all employee scheduling to ensure adequate, cost-efficient shift staffing
- Managed new files and retrieval requests with speed and accuracy
- Developed and implemented efficient filing systems and customer database protocols
- Strengthened operational efficiencies and traceability by developing organisational filing systems for confidential employee records and reports
- Answered phones and performed clerical office functions
- Created weekly and monthly reports and presentations
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with Database policies and procedures
- Helped less experienced staff manage daily assignments
- Improved productivity initiatives, managing budgets and accounts, coordinating itineraries and scheduling appointments
- Planned weekly department meetings and prepared conference rooms
- Maintained up-to-date department organisational chart
- Coordinated materials for programme needs, including physical files, tracking spreadsheets and update reports
- Supported office operations, managed client correspondence, tracked records and handled internal communications
- Organised domestic and international travel arrangements and itineraries for staff trips, conferences and meetings
- Coordinated daily and weekly schedules and monthly calendar obligations for the office personnel
- Walked visitors to appropriate staff member or meeting location
- Answered incoming phone calls and sorted, distributed and sent mail correspondence
- Facilitated working relationships with co-tenants and building management
- Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals
ASSISTANT
Secretaria de Turismo
Tegucigalpa, Distrito Central
01.2016 - 01.2017
- Made reservations and bookings using executive conference room calendar
- Greeted visitors and appropriately directed to designated areas
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists
- Reviewed incoming correspondence and determined priority and required action
- Managed new files and retrieval requests with speed and accuracy
- Maintained up-to-date department organisational chart
- Dispersed incoming mail to correct recipients throughout office
- Efficiently scheduled meetings, appointments and travel
- Verified and logged in deadlines for responding to daily inquiries
ASSISTANT TEACHER
My first Steps
Tegucigalpa, Distrito Central
06.2013 - 05.2014
- Completed in-service and additional training to maintain professional growth
- Ensured students were adequately prepared for planned activities, assisting with the distribution of materials
- Collaborated with teacher to devise and execute challenging, stimulating lessons aligning with school's philosophy and mission
- Coordinated cost-effective solutions across teams, significantly reducing production errors
Education
Certificate of Higher Education - Internacional Trade
Unah
Tegucigalpa, FM01.2020
Diploma of Higher Education -
IHCI
01.2012
Skills
- Product Knowledge
- Client Relationship Building
- Effective Verbal Communication
- Sales Strategy Execution
- Spreadsheet development
- Team Mentoring Support
- Data entry documentation
- Administrative operations
- Schedule management
- Office equipment operations
- Back office operations
- Professional and smart presentation
- Documentation and reporting
- Mail management
- Faxing documents
- Appointment scheduling
- Accounting skills
- Interpersonal communications
- Database entry
- Scheduling and diary management
- Inventory supplies
- Excel spreadsheets
Languages
Spanish
English
Timeline
Customer Agent
StarTek
10.2022 - Current
ASSISTANT MANAGER
Secretaria de Desarrollo e Inclusión Social
02.2017 - 06.2022
ASSISTANT
Secretaria de Turismo
01.2016 - 01.2017
ASSISTANT TEACHER
My first Steps
06.2013 - 05.2014
Diploma of Higher Education -
IHCI
Certificate of Higher Education - Internacional Trade
Unah