Hi, I’m
Andrea Hernandez
GDS Analyst Team Lead
Honduras
Summary
Experienced professional with a strong background in global distribution system (GDS) operations and team leadership within the hospitality industry. Proven ability to optimize connectivity, enhance operational efficiency, and drive business growth. Skilled in stakeholder management, data analysis, and process improvement. A reliable business professional with valuable experience in business analysis, project management, and process improvement.
Overview
2025
years of professional experience
13
years of post-secondary education
Work History
Sandals & Beaches Resorts
GDS Analyst Team Lead
3 2023 - Current
Job overview
- Leading and developing a high-performing team of GDS Analysts, ensuring seamless connectivity and accurate mapping for Sandals & Beaches Resorts.
- Providing strategic guidance, resolving complex issues promptly, and analyzing GDS data to drive business growth
- Proactively identifying and implementing process. improvements, fostering cross-functional collaboration and innovation.
Sandals & Beaches Resorts
GDS Analyst
09.2021 - 03.2023
Job overview
- Played a key role in maintaining and optimizing the Global Distribution System for Sandals & Beaches Resorts.
- Collaborated with external partners to ensure accurate service listings, troubleshoot issues, and identify operational risks.
- Led discussions with the development team to analyze and enhance connectivity with existing and new partners.
- Managed connectivity between partners' systems and internal systems, ensuring seamless data flow.
Sandals & Beaches Resorts
Groups Operations Associate
11.2018 - 08.2021
Job overview
- Supported strategic planning and execution of weddings and social events, managing travel logistics, accommodations, and customer updates.
- Created group invoice formats, facilitated internal operations processing, and managed communications.
- Handled inquiries related to rates, payments, and refunds, ensuring accuracy and customer satisfaction.
- Maintained and updated reports and internal databases with group and rate adjustments, while organizing and updating data and files effectively.
Education
UNITECHonduras
Bachelor's Degree from Marketing
10.2012 - Current
Freedom HighschoolHonduras
High School Diploma
08.2009 - 06.2010
Skills
Fluent in English and Spanish
Collaborating cross-functionally
Strong interpersonal skills
Implementing enhancements
Identifying operational gaps
Problem Solving
Identifying trends and patterns
In-depth analysis
ServiceNow
JIRA Integration
Proficient in Microsoft Office Suite
Coursework
- Project Management Fundamentals: Run projects effectively - Udemy
- Introduction to Data Analysis using Microsoft Excel - Coursera
- The Complete Business Analysis Fundamentals Course + CERT - Udemy
- Business Analysis: Data Flow Diagrams to Visualize Workflows - Udemy
- Process Flowcharts & Process Mapping - The Beginner's Guide - Udemy
Timeline
GDS Analyst
Sandals & Beaches Resorts
09.2021 - 03.2023
Groups Operations Associate
Sandals & Beaches Resorts
11.2018 - 08.2021
UNITEC
Bachelor's Degree from Marketing
10.2012 - Current
Freedom Highschool
High School Diploma
08.2009 - 06.2010
GDS Analyst Team Lead
Sandals & Beaches Resorts
3 2023 - Current