Andrea Enamorado
San Pedro Sula,CR
Summary
Dynamic Client Success Associate with a proven track record at LT Global, excelling in customer onboarding and relationship management. Skilled in coaching teams to enhance performance and drive retention strategies. Adept at analyzing customer interactions to identify trends, ensuring exceptional service and satisfaction. Committed to achieving organizational goals through effective collaboration.
Overview
15
15
years of professional experience
Work History
Client Success Associate
LT Global
San Pedro Sula
08.2025 - Current
- Managed client onboarding processes to ensure smooth transitions.
- Developed and maintained strong client relationships through regular communication.
- Resolved client inquiries and issues with prompt and effective solutions.
- Collaborated with cross-functional teams to address client needs efficiently.
- Resolved customer inquiries by providing timely responses and accurate solutions based on company policies.
- Analyzed customer interactions across multiple channels such as email, phone calls, live chat sessions to identify patterns or trends in user behavior.
Customer Service /Onboarding Supervisor
Alorica
06.2018 - 06.2025
- Supervised customer onboarding processes, focusing on employee engagement, attrition reduction, and Net Promoter Score (NPS) improvement.
- Proven ability to motivate and manage teams to achieve customer service and sales goals.
- Coached and mentored team members to improve performance and customer satisfaction.
- Developed and implemented training programs for new hires.
Sales Representative
Km2 solutions
08.2016 - 10.2017
- Provided technical support for customers using the company's products or services.
- Negotiated pricing contracts with customers to maximize profits.
- Identified customer needs by asking questions and advising on best solutions.
- Educated customers about products and services offered by the company.
Elementary & Preschool Teacher
Fountain of light Christian Academy
07.2011 - 07.2016
- Monitored student behavior to ensure compliance with rules and expectations set forth by school administration.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Attended professional development workshops to stay current on best practices for early childhood education.
- Developed lesson plans that incorporated creative teaching techniques.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
Education
Studies -
Pedagogica de SPS
Honduras01.2016
Skills
- Customer onboarding
- Team management
- Employee training
- Performance monitoring
- Customer relationship management
- Retention strategies
- Sales strategy
- Coaching and mentoring
- Performance management
Reference
- Mikelyne Gaido: 50489155778
- Angelica Hueso: 50433906149
- Mavis Espinoza: 50499961607
Timeline
Client Success Associate
LT Global
08.2025 - Current
Customer Service /Onboarding Supervisor
Alorica
06.2018 - 06.2025
Sales Representative
Km2 solutions
08.2016 - 10.2017
Elementary & Preschool Teacher
Fountain of light Christian Academy
07.2011 - 07.2016
Studies -
Pedagogica de SPS