Andrea Enamorado

San Pedro Sula

Summary

I am motivated and professional Customer Service, Sales & Retention Supervisor passionate on delivering top quality customer service to drive business growth. With up to 6+ years of experience, seeking to lead and share my knowledge acquired during my professional experience, as well as in my academic preparation in order to inspire team to achieve targets.

Overview

years of professional experience

Work History

Customer Service /Onboarding Supervisor

Alorica

06.2018 - Current

Company Overview: Directv and Att campaign
Managed and mentored customer service teams, exceeding 6 years of experience in team leadership roles.
Supervised customer onboarding processes, focusing on employee engagement, attrition reduction, and Net Promoter Score (NPS) improvement.
Consistently delivered exceptional customer service in lodging and institutional, leveraging skills in sales and retention.
Successfully led customer loyalty programs, enhancing customer relationships and driving retention.
Proven ability to motivate and manage teams to achieve customer service and sales goals.
Coached and mentored team members to improve performance and customer satisfaction.
Developed and implemented training programs for new hires.
Monitored team performance and identified areas for improvement.
Agent and Team Leader from nesting.
Able to work confidently in groups for a professional or non-professional project.
Initiates creative problem solutions.
Hard-working team manager seeking to lead and share knowledge.
Directv and Att campaign

Sales Representative

San Pedro sula

Cortes

07.2016 - 09.2017

Provided technical support for customers using the company's products or services.
Negotiated pricing contracts with customers to maximize profits.
Identified customer needs by asking questions and advising on best solutions.
Educated customers about products and services offered by the company.

Elementary and Preschool Teacher

Fountain of light Christian Academy

San Pedro Sula

07.2011 - 07.2016

Monitored student behavior to ensure compliance with rules and expectations set forth by school administration.
Encouraged critical thinking skills through problem solving activities.
Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
Attended professional development workshops to stay current on best practices for early childhood education.
Incorporated music, art, games, books, blocks, puzzles into daily instruction.
Participated in parent-teacher conferences to discuss academic progress of each child.
Developed lesson plans that incorporated creative teaching techniques.
Organized educational materials and resources to create an engaging learning environment.

Education

Studies -

Pedagogica de SPS

Honduras

01.2016

Skills

Proficient in Microsoft office
Teaching
Team Manangment
Client Relationship
Employee Training and Refresher
Operation Recruiter
Net Promoter Score Improvement

Customer Service Leadership
Onboarding Supervision
Employee Engagement
Performance Monitoring
Employee training
Customer service

Languages

Spanish
English

Timeline