Andrea Canizales
Customer Success Manager
San Pedro Sula
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Customer Relationship Management Manager
Simera
06.2023 - 10.2024
- Facilitated workshops on organizational development, fostering culture of continuous improvement.
- Streamlined report generation processes, developing templates that reduced preparation time.
- Enhanced client satisfaction, developing and implementing tailored solutions based on specific needs assessments.
- Improved operational efficiency by streamlining processes and implementing best practices in management analysis.
- Served as a subject matter expert on management analysis principles, providing valuable counsel to stakeholders during critical business planning sessions.
Customer Relationship Management Specialist
Simera
06.2023 - 04.2024
- Championed change management efforts to successfully implement new systems or processes within the organization.
- Established key performance indicators for measuring team success, leading to improved overall performance.
- Led staff training initiatives that enhanced employee skillsets and job satisfaction levels.
- Delivered successful projects within deadlines through effective time management and resource allocation.
- Collaborated closely with executive leadership to develop long-term strategic plans aligned with company objectives.
Customer Hospitality Success and Sales Manager
Cozi Vacation Rentals
10.2022 - 05.2023
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Customer Hospitality Success and Sales Specialist
Cozi Vacation Rentals
12.2021 - 09.2022
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided first-rate service to all customers and potential customers.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
Sales and Customer Service Development Coordinator
Globalcom Network
04.2021 - 12.2021
- Defined and integrated roles, responsibilities, and processes for business team and data management organization.
- Monitored product pricing and legal requirements.
- Generated accounting and financial reports, charts and forecasts.
- Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
Customer Solutions Manager
Go By Truck, Inc.
01.2021 - 03.2021
Virtual Assistant
AnswerHero
09.2019 - 12.2020
Appointment Scheduler
Avanza - Staffing and Nearshoring Solutions
08.2018 - 09.2019
Education
Business Administration and Management - General
Universidad Tecnológica De Honduras
10.2017 - 04.2023
Skills
Time Management
Customer Loyalty
Management
Performance management
Staff development
Customer service
Business administration
Customer relationship management (CRM)
Documentation and reporting
Sales techniques
Certification
EFSET English Certificate, 89/100, C2 Proficient
Roles
- Customer Success Manager
- Logistics Coordinator
- Hospitality Specialist
Experienceyears
9
Timeline
Customer Relationship Management Manager
Simera
06.2023 - 10.2024
Customer Relationship Management Specialist
Simera
06.2023 - 04.2024
Customer Hospitality Success and Sales Manager
Cozi Vacation Rentals
10.2022 - 05.2023
Customer Hospitality Success and Sales Specialist
Cozi Vacation Rentals
12.2021 - 09.2022
Sales and Customer Service Development Coordinator
Globalcom Network
04.2021 - 12.2021
Customer Solutions Manager
Go By Truck, Inc.
01.2021 - 03.2021
Virtual Assistant
AnswerHero
09.2019 - 12.2020
Appointment Scheduler
Avanza - Staffing and Nearshoring Solutions
08.2018 - 09.2019
Business Administration and Management - General
Universidad Tecnológica De Honduras
10.2017 - 04.2023
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