Communication skills
Ana Lorena Romero Valladares
Doctor Degree
Tegucigalpa
Summary
Dynamic medical professional with a proven track record in telemedicine and medical assistance, notably at CLINIVA-Global Brigades Inc. Expert in patient confidentiality and active listening, excel in delivering primary health services with equity and professionalism. Skilled in leveraging social media marketing to enhance patient engagement and care outcomes.
Personable and empathetic, equipped with strong communication and problem-solving abilities. Familiar with healthcare procedures and adept at handling patient inquiries and managing healthcare information systems. Capable of making positive impact by delivering exceptional customer service and ensuring patient satisfaction.
Organized Patient Service Representative with 13 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
14
14
years of professional experience
12
12
years of post-secondary education
Work History
Medical Attention /Telemedicine
Private Practice
Tegucigalpa, Departamento De Francisco Morazan
09.2010 - Current
- In-person and/or telemedicine medical assistance clinic. Focused on providing access to primary health services with equity, professionalism and economic accessibility.
- Participated in regular training exercises to maintain readiness for real-life scenarios requiring immediate medical attention.
- Examined and observed patients to detect injuries or symptoms requiring immediate medical attention.
- Implemented electronic health record systems, improving the accessibility and organization of medical documentation.
- Provided emotional support to patients and families during challenging medical situations, fostering a therapeutic environment conducive to healing.
- Minimized rework by consistently producing high-quality results on the first attempt through close attention to detail.
Medication Promotion of the Represented Brand.
Caplin Point Laboratories
Tegucigalpa, Departamento de Francisco Morazan
08.2024 - 12.2024
- As Medical Products/Medicines Promoter, my
job consisted of making diagnoses, prognoses, and therapeutic recommendations to clients, with goal of boosting sales for company represented. Was in charge of promoting medical products and medications, and providing detailed information about their benefits and features. In addition, I worked closely with sales team to achieve company's goals. - Effectively managed sensitive information in a confidential manner while balancing transparency requirements.
- Directed and evaluated information technologies, service level determination and complaint management to achieve performance and quality control objectives.
- Prepared, monitored and evaluated departmental budgets and kept operations compliant with allocated funding.
In-person and Virtual Medical Care
CLINIVA-GLOBAL BRIGADES INC.
Tegucigalpa, Departamento de Francisco Morazan
11.2021 - 05.2024
- Medical assistant and administrator of the Medical Assistance Clinic
- Medical Consultant for the Reinforcement and Monitoring of the Talanga Corridors Health Guardians Program -Cedros and Cantarranas-Morocelí-San Juan de Flores.
- Bilingual academic facilitator for virtual tutoring within the telemedicine academy activities of the virtual telemedicine program.
- Bilingual medical assistant in the communities within the visit of medical brigades with experience in the exchange of foreign volunteers and other medical care offers in the rural areas of influence of the organization.
- Excellent communication skills, both verbal and written.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in team environment.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with strong work ethic.
- Proved successful working within tight deadlines and fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
In-person and Virtual Medical Care
Global Brigades
Danli, Departamento de El Paraiso
08.2015 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
M.D. - Strategic Marketing & Digital Communication
EUDE European Business School
España 02.2024 - 02.2025
Diploma - Honduran Sign Language LESHO
Universidad Pedagógica De Honduras UPNFM
Honduras 01.2023 - 12.2023
Diploma - Orientation To Community Project Management
Hospital Sin Paredes Honduras / SIDECH And Ecosyst
Honduras 01.2020 - 12.2020
Diploma - Primary Health Care And Community Medicine
Hospital Sin Paredes Honduras/SIDECH/Ecosistemas C
Honduras 01.2020 - 12.2020
Professional Degree - Medicine
Universidad Nacional Autonoma De Honduras
Tegucigalpa, Honduras 06.2003 - 12.2011
Skills
Active listening
Software
Adaptability
Conflict resolution
Critical thinking
Leadership
Teamwork
Crisis management
Organization
Empathy
Proactivity
Interests
Volunteering
Yoga or meditation
Passion for art and literature
Design and photography
Hobbies
Yoga, pilates, mindfulness, meditation, dance and electronic music.
Timeline
Medication Promotion of the Represented Brand.
Caplin Point Laboratories
08.2024 - 12.2024
M.D. - Strategic Marketing & Digital Communication
EUDE European Business School
02.2024 - 02.2025
Diploma - Honduran Sign Language LESHO
Universidad Pedagógica De Honduras UPNFM
01.2023 - 12.2023
In-person and Virtual Medical Care
CLINIVA-GLOBAL BRIGADES INC.
11.2021 - 05.2024
Diploma - Orientation To Community Project Management
Hospital Sin Paredes Honduras / SIDECH And Ecosyst
01.2020 - 12.2020
Diploma - Primary Health Care And Community Medicine
Hospital Sin Paredes Honduras/SIDECH/Ecosistemas C
01.2020 - 12.2020
In-person and Virtual Medical Care
Global Brigades
08.2015 - 05.2024
Medical Attention /Telemedicine
Private Practice
09.2010 - Current
Professional Degree - Medicine
Universidad Nacional Autonoma De Honduras
06.2003 - 12.2011
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