Ana Beatriz Ramos Dubon
~
Tegucigalpa
Summary
Bilingual (English and Spanish) organized and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Engagement Coach
Startek - Walmart/Startek-Comcast 3P
2020.11 - Current
Results oriented
Monitored customer service team performance
Provide guidance and feedback as needed.
Coachings, timecards, keeping track of personal tasks
CSR II
Startek - Walmart
2019.09 - 2020.10
Provides help and support to all team members and Coach
Escalation Calls
CSR I
Startek - Walmart
2019.01 - 2019.09
Customer service
Resolving complaints
Education
Bachelor of Science - Business Psychology
UNITEC
Tegucigalpa 2009.09 - 2014.09
Skills
Motivated
Conflict resolution
Teamwork
Leadership
Communication skills
Timeline
Engagement Coach
Startek - Walmart/Startek-Comcast 3P
2020.11 - Current
CSR II
Startek - Walmart
2019.09 - 2020.10
CSR I
Startek - Walmart
2019.01 - 2019.09
Bachelor of Science - Business Psychology
UNITEC
2009.09 - 2014.09